Question 1

__________first proposed the relationship between quality and business success in the early 1950s.
A)Frederick Winslow Taylor
B)W.Edwards Deming
C)Peter Drucker
D)Henry Mintzberg

Accepted Answer

W.Edwards Deming is known for his work in the early 1950s promoting the idea that improving quality can lead to increased business success. He is often credited with being the father of the modern quality movement.

Question 2

Computer-aided design/computer-aided manufacturing (CAD/CAM) is a combination of software that can be used to design output and send instructions to automated equipment to perform the steps needed to produce this output.

Accepted Answer

CAD/CAM is a combination of software that can be used to design output and send instructions to automated equipment to perform the steps needed to produce this output.

Question 3

The only standard in the ISO 9000 family for which organizations can be certified is ISO 9011.

Accepted Answer

The only standard in the ISO 9000 family for which organizations can be certified is ISO 9001.

Question 4

In a cellular layout, cells are designed to be operated by a few workers who perform a wider array of tasks than assembly-line workers.

Accepted Answer

This is true. The cellular layout is designed to allow for a small group of multi-skilled workers to operate within a cell, working on a variety of tasks within the production process. This allows for greater flexibility and efficiency in manufacturing.

Question 5

A product layout is used by firms that need to produce small batches of goods that require a degree of customization.

Accepted Answer

The answer of A product layout is used by firms...

Question 6

Samantha, a game programmer working for GameZone Inc., uses a software program that enables her to create drawings quickly and easily. The software also allows her to create 3-D drawings. In this scenario, which of the following software does Samantha use?
A)Computer-aided design software
B)Computer-aided engineering software
C)Computer-aided manufacturing software
D)Computer-aided processing software

Accepted Answer

Samantha is using a software program that allows her to create drawings quickly and easily, as well as 3-D drawings. This description matches computer-aided design (CAD) software, which is commonly used by game programmers and other designers to create digital illustrations and models. Computer-aided engineering (CAE) software is typically used for tasks like analyzing product performance and testing designs, while computer-aided manufacturing (CAM) software is used to automate production processes. There is no such thing as "computer-aided processing" software, as this term is too broad and could refer to many different types of tools and applications.

Question 7

MoneyMatters, a finance firm, provides support to HMD Inc. in its financial matters and taxation processes of its employees. Later, HMD decides to create an in-house financial team to manage its financial matters. In this scenario, MoneyMatters loses its business because of _____ done by HMD.
A)outsourcing
B)offshoring
C)vertical integration
D)critical path method

Accepted Answer

Vertical integration occurs when a company decides to take control of its supply chain or business processes by bringing them in-house, which is what HMD Inc. did by creating its own financial team.

Question 8

Ursula Corp., a manufacturer of notebooks, makes small batches of particular kinds of notebooks according to customer demand. In this way, it caters to the needs of various customers without increasing the manufacturing cost much. In this scenario, which of the following techniques does Ursula employ?
A)Computer-aided engineering
B)Mass production
C)Adjustable manufacturing
D)Mass customization

Accepted Answer

Ursula Corp. employs mass customization, which involves making small batches of particular kinds of products according to customer demand, in order to cater to the needs of various customers without increasing the manufacturing cost much.

Question 9

Enterprise resource planning (ERP) systems are:
A)complex.
B)cheap.
C)easy to implement.
D)user-friendly.

Accepted Answer

ERP systems are complex because they integrate various business processes, functions, and data into a single system. They require significant planning, customization, and training before implementation.

Question 10

Unlike in the 1960s, most operations managers today view the natural environment as something to exploit.

Accepted Answer

Most operations managers today recognize the importance of protecting the natural environment and incorporate sustainability into their business strategies. This is evident from the increasing adoption of green practices and the incorporation of environmental standards in industries and businesses.

Question 11

Which of the following is a difference between total quality management (TQM) and Six Sigma?
A)Unlike TQM, Six Sigma relies on teams of workers to carry out specific tasks and projects to improve quality.
B)Unlike TQM, Six Sigma aims to reduce defects of any process to a level of no more than 3.4 per million opportunities.
C)Unlike Six Sigma, TQM relies on extensive employee training.
D)Unlike Six Sigma, TQM relies on expert guidance.

Accepted Answer

The main difference between TQM and Six Sigma is that Six Sigma aims to reduce defects of any process to a level of no more than 3.4 per million opportunities, whereas TQM aims to improve overall quality through continuous improvement and customer satisfaction. Both methods employ teams of workers and invest in employee training, but Six Sigma places more emphasis on quantifying and measuring results. Expert guidance is utilized in both methodologies.

Question 12

Retail firms normally hold work in process or raw materials.

Accepted Answer

Retail firms usually do not hold much work in process or raw materials, as they usually sell existing products or hold finished goods inventory.

Question 13

Greg owns a furniture business and produces only enough goods to meet the current demand. This helps him save inventory costs. In this context, Greg uses just-in-time (JIT) production.

Accepted Answer

Just-in-time (JIT) production is a strategy where a business only produces enough goods to meet current demand, helping to save inventory costs. Greg's approach of producing only enough goods to meet current demand is consistent with JIT production.

Question 14

In a servicescape, functionality refers to factors such as decor, background music, lighting, noise levels, and even scents.

Accepted Answer

The answer of In a servicescape, functionality refers to factors...

Question 15

Unlike goods, services are _____.
A)tangible
B)consumed
C)experienced
D)palpable

Accepted Answer

The answer of Unlike goods, services are _____.
A)tangible
B)consumed
C)experienced
D)palpable...

Question 16

Harry, an architect working for Buildext Corp., uses a software program to create blueprints of buildings planned by him. This software enables him to create 3-D drawings that make his presentation effective. In this scenario, which of the following software does Harry use to create the blueprints?
A)Computer-aided design software
B)Computer-aided engineering software
C)Computer-aided manufacturing software
D)Computer-aided processing software

Accepted Answer

The answer of Harry, an architect working for Buildext Corp.,...

Question 17

Dennis, a manager at Luis Bryan Inc., oversees the activities involved in creating the right products and services in the right quantities and distributing them to the right customers. His decisions have a major impact on the company's financial success. This illustrates operations management.

Accepted Answer

The description provided clearly matches the definition of operations management, which involves managing the production and distribution of goods and services in a way that maximizes efficiency and profitability.

Question 18

David works in a small manufacturing firm that makes customized office furniture. He feels it is important to work directly with customers to design high-quality furniture that precisely meets their needs. He believes that doing so would create more value for customers and provide a better relationship between the price of the product and its benefits. In the given scenario, David most likely _____.
A)uses mass production
B)focuses on efficiency
C)focuses on effectiveness
D)uses undifferentiated marketing

Accepted Answer

David's focus on direct customer interaction and customized furniture design suggests that he values effectiveness, or achieving the desired result (in this case, customer satisfaction), over efficiency, or minimizing costs and maximizing output through standardized mass production. Additionally, his emphasis on creating value for customers through personalized and high-quality products suggests that he does not use undifferentiated marketing, which targets a broad and homogenous audience rather than tailoring marketing efforts to specific customer segments.

Question 19

Distinguishing between the critical path and other paths can:
A)lead to a lot of confusion in the planning of projects.
B)help operations managers allocate resources more efficiently.
C)provide clarity about the inventories of an organization.
D)create a dispute among employees regarding the work flow.

Accepted Answer

Distinguishing between the critical path and other paths can help operations managers allocate resources more efficiently. Knowing the critical path helps managers identify activities that must be completed on time in order to complete the project on schedule. This enables them to allocate resources and prioritize activities accordingly.

Question 20

Tang Bakery reviews the feedback of its customers every month and customizes the production of its cakes based on this feedback. It requires complex planning and control management. The bakery makes small batches of its most popular cakes to maintain customization. In this scenario, which of the following layouts does Tang Bakery use?
A)A combined layout
B)A process layout
C)A product layout
D)A cellular layout

Accepted Answer

Tang Bakery uses a process layout, which is suitable for customized production and small batches, allowing flexibility in managing different processes based on customer feedback.

Quiz 17: Operations Management: Putting It All Together

__________first proposed the relationship between quality and business success in the early 1950s.

Computer-aided design/computer-aided manufacturing (CAD/CAM) is a combination of software that can be used to design output and send instructions to automated equipment to perform the steps needed to produce this output.

The only standard in the ISO 9000 family for which organizations can be certified is ISO 9011.

In a cellular layout, cells are designed to be operated by a few workers who perform a wider array of tasks than assembly-line workers.

A product layout is used by firms that need to produce small batches of goods that require a degree of customization.

Samantha, a game programmer working for GameZone Inc., uses a software program that enables her to create drawings quickly and easily. The software also allows her to create 3-D drawings. In this scenario, which of the following software does Samantha use?

MoneyMatters, a finance firm, provides support to HMD Inc. in its financial matters and taxation processes of its employees. Later, HMD decides to create an in-house financial team to manage its financial matters. In this scenario, MoneyMatters loses its business because of _____ done by HMD.

Enterprise resource planning (ERP) systems are:

Unlike in the 1960s, most operations managers today view the natural environment as something to exploit.

Which of the following is a difference between total quality management (TQM) and Six Sigma?

Retail firms normally hold work in process or raw materials.

Greg owns a furniture business and produces only enough goods to meet the current demand. This helps him save inventory costs. In this context, Greg uses just-in-time (JIT) production.

In a servicescape, functionality refers to factors such as decor, background music, lighting, noise levels, and even scents.

Unlike goods, services are _____.

Harry, an architect working for Buildext Corp., uses a software program to create blueprints of buildings planned by him. This software enables him to create 3-D drawings that make his presentation effective. In this scenario, which of the following software does Harry use to create the blueprints?

Dennis, a manager at Luis Bryan Inc., oversees the activities involved in creating the right products and services in the right quantities and distributing them to the right customers. His decisions have a major impact on the company's financial success. This illustrates operations management.

Distinguishing between the critical path and other paths can: