Peter is a senior manager in an organization that is currently laying off its employees. It is Peter's responsibility to convey this message to the laid-off employees. Harry is one among them with whom Peter had a conflict a year ago. Therefore, in an attempt to avoid any such conflicts again, Peter requested a human resources representative to convey the message instead. In this case, Peter used the _____ heuristic.
A) intuitive
B) availability
C) representativeness
D) adjustment

Question

Quizplus · Accepted Answer

Peter used the availability heuristic, which is the tendency to rely on the most readily available or easily accessible information to make a judgment or decision. In this case, the past conflict with Harry was easily accessible in Peter's mind, and he assumed that it would likely lead to another conflict if he were to deliver the message. Therefore, he relied on the most available option, which was to request a human resources representative to convey the message instead.

Peter Is a Senior Manager in an Organization That Is