Which of the following questions could be considered a situational interview question for a receptionist position?
A) You have one caller on hold, are speaking with another on the other line, a delivery person walks into the lobby needing you to sign for a package, and another individual arrives for an appointment. What do you do first, second, and so on?
B) Describe a time when you had to calm down an upset caller. How did you redirect them, what was the outcome and what would you have done differently?
C) Explain what excellent customer service means do you and describe a time when you provided it.
D) Tell me about a time when you made an error on an important project or report. What was the error, who brought it to your attention and how did you correct it?
E) Describe a coworker with whom you do not get along very well. Why and what do you do to manage your work relationship?

Question

Quizplus · Accepted Answer

This question presents a real-life scenario that a receptionist might encounter on the job and asks how the candidate would handle it, assessing their ability to prioritize and multitask.

Answer: B, C, and E are all behavioral interview questions
 Behavioral interview questions ask candidates to describe specific past experiences and actions, not hypothetical situations like the one presented in option A. While these questions are relevant to a receptionist position, they do not specifically assess their ability to handle a complex phone call scenario.

Which of the Following Questions Could Be Considered a Situational