In the last step in a grievance procedure, a final and binding decision is provided by:
A) the company's human resources department.
B) labor union representatives.
C) a neutral arbitrator.
D) the company's top management.

Question

Quizplus · Accepted Answer

A neutral arbitrator is typically used as a final decision maker in a grievance procedure to ensure impartiality and fairness. This decision is binding and cannot be overturned or changed by either the employee or the employer.

In the Last Step in a Grievance Procedure, a Final