When meeting with an employee about his/her complaint,the supervisor should explain the reason for their decision in general terms to avoid confusion.
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Q17: Generally speaking,nonunionized employees have no way to
Q18: An accommodating conflict resolution style can be
Q19: Arbitration is the final step in all
Q20: The compromise style of conflict resolution is
Q21: Supervisors should drop everything to meet with
Q23: Supervisors should be patient and keep an
Q24: A shop steward is an elected representative
Q25: Supervisors need not only answer employees' complaints
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