Question 1

Wilson, an assistant VP at his company, has agreeed to help Caleb, a new employee in the same company, by guiding him and teaching him the tricks of the trade. This is an example of which of the following?

Accepted Answer

Wilson is acting as a mentor to Caleb by guiding and teaching him the tricks of the trade. Coaching typically involves more short-term, task-specific guidance, while mentoring is a longer-term relationship focused on career development and overall growth. Onboarding refers to the process of integrating new employees into the company culture and providing them with the necessary information and skills for their position. Rebounding is not a relevant term in this context.

Question 2

Kathy is a human resource manager who is constantly filling new positions at a rapidly expanding technology company. One of Kathy's biggest priorities is to show current employees that there is a long-term future for workers to work hard and grow within the company. What type of hiring policy should Kathy take part in to encourage this belief?

Accepted Answer

Selecting the hardest working employees from within to fill open positions demonstrates to current employees that there are opportunities for growth and advancement within the company, encouraging them to work hard and stay long-term.

Question 3

What functions does the human resource department serve?

Accepted Answer

The answer of What functions does the human resource department...

Question 4

Judy is the department supervisor at a two-year community college. She has recently hired a new faculty member who will be starting work on Monday. She knows that the new employee, Nguyen, has extensive work experience in the field, but relatively little teaching experience, especially at the community college level. She should:

Accepted Answer

Assigning an experienced and qualified faculty member to serve as Nguyen's mentor will provide him with the necessary support and guidance needed to succeed in his new role. This will help him develop an effective teaching style and ensure that he is meeting the standards of the community college. It will also help him quickly acclimate to the culture and expectations of the institution.

Question 5

While interviewing final candidates for a new position, Terrence informs the candidates about the positive as well as negative aspects of the position. He is providing a:

Accepted Answer

Terrence is providing a Realistic Job Preview (RJP) by informing the candidates about both the positive and negative aspects of the position. A Realistic Job Preview is an accurate and objective description of the essential aspects of a job, including both its rewards and its demands. It allows candidates to make a more informed decision about whether or not the job is a good fit for them.

Question 6

At KT West Communications, supervisors meet with the employees at the beginning of employment and also on an annual basis to review the employees' roles and discuss their jobs, SKAs, and other critical success factors needed to be sucessful members of the team. This type of ongoing review relates to which process?

Accepted Answer

Onboarding is the process that involves integrating new employees into the organization and its culture, which includes initial meetings and ongoing reviews to ensure they understand their roles and expectations.

Question 7

Ramon is a distribution center manager who is looking to hire a few additional employees. He and his HR team have determined that two positions are needed, and they have identified the skills required for both of these positions. What is Ramon's next step?

Accepted Answer

The answer of Ramon is a distribution center manager who...

Question 8

Which of the following involves sharing information by an interviewer with a job applicant concerning the mission, values, and direction of the organization?

Accepted Answer

A realistic organizational preview involves sharing information about the organization's mission, values, and direction with a job applicant.

Question 9

In today's turbulent technological environment, jobs, careers, and the skills required for those jobs and careers are all experiencing rapid change. From the perspective of employee training needs, Fernando, as a supervisor, should:

Accepted Answer

As a supervisor, Fernando should identify jobs that are likely to remain important within the department and identify new skills that could help employees assume additional responsibilities in the event of changes. This will help his employees adapt to the rapidly changing environment and remain valuable to the organization. Fernando should not wait for changes to come, as this could put his employees at a disadvantage, and he should not reclassify all jobs in the current system without a solid understanding of the changing landscape. While training that can be handled by HR may be identified, it is not the only solution to addressing training needs in a rapidly changing environment.

Question 10

At CM Manufacturing, employees are first trained to do their primary jobs, but over the course of several months, are gradually trained to perform other duties. This has been helpful for the company to maintain production even when employees are out sick or leave unexpectedly. This is an example of which of the following?

Accepted Answer

This is an example of cross-training, where employees are trained to perform multiple duties in order to maintain production even when there are absences or unexpected departures.

Question 11

While interviewing candidates for a new position, Samuel uses a set of predetermined questions. He takes notes during the interviews and then compares his notes for each question to make a selection on final candidates. Which interviewing technique does Samuel use?

Accepted Answer

Samuel uses a set of predetermined questions to elicit specific information from candidates, and then compares his notes to make an objective decision. This is an example of a directive interview technique.

Question 12

Which of the following are methods of training employees?

Accepted Answer

All of the options listed are common methods for training employees. Meetings and seminars can provide updates on policies or new procedures. On-the-job training is essential for employees to learn how to perform their job duties. Education and training courses at universities or technical schools can provide classroom-based instruction on topics related to the job.

Question 13

Samilla works in a human resource office as a training consultant. With each round of new employees, she develops and stages programs during the first few days of employment to help the new employees become acquainted with the organization and understand the organization's expectations. This process of bringing new employees on board is referred to as:

Accepted Answer

The answer of Samilla works in a human resource office...

Question 14

When reviewing resumes for open positions at her company, Bridget always focuses on a candidate's work sample test scores, number of years of education, degrees, and length of service in previous positions. These are examples of which of the following criteria?

Accepted Answer

The criteria that Bridget focuses on (work sample test scores, number of years of education, degrees, and length of service in previous positions) are objective criteria because they can be measured quantitatively and are not subjective to individual interpretation or bias. Objective criteria are preferred in the hiring process to ensure fairness and equal opportunities for all applicants.

Question 15

Denise is traveling out-of-state to attend a three-day training session for a new software program she will be using at work. This is an example of what type of training?

Accepted Answer

Off-the-job training, also known as external training, occurs when employees attend training sessions outside of their normal work environment. In this case, Denise is traveling out-of-state to attend a three-day training session, which is an example of off-the-job training.

Question 16

_____ is a continuous process.

Accepted Answer

Onboarding is a continuous process that involves orientation, training, and ongoing support to help new employees integrate into their roles and the organization. It is an ongoing process that does not end after the first few days or weeks of employment.

Question 17

Which of the following is an example of on-the-job training?

Accepted Answer

The answer of Which of the following is an example...

Question 18

Name at least three situations that may require the hiring of additional employees.

Accepted Answer

The answer of Name at least three situations that may...

Question 19

Jeff is a candidate for a position with a law firm. Although he has limited experience, the hiring manager at the law firm decides to take him on because of his superior interpersonal skills. Which interviewing pitfall should the manager be aware of?

Accepted Answer

The hiring manager should be aware of the Halo effect, which occurs when the interviewer allows one positive characteristic of the candidate to overshadow all other qualities, leading to an overall positive evaluation of the candidate. In this case, Jeff's superior interpersonal skills might lead the interviewer to overlook his limited experience and give him a more favorable evaluation based solely on that one positive trait.

Question 20

Considering supervisors are short on free time, it might be in their best interest to:

Accepted Answer

Joining a professional association that meets monthly allows supervisors to network and gain new knowledge without taking up too much time. Meeting with every employee daily and attending seminars weekly would be too time-consuming for most supervisors.

Quiz 9: The Supervisors Role in Preparing Employees for Success