A chain of cause-and-effect relationships that appropriately link the four balanced scorecard perspectives is:
A)a high return on investment causes customer loyalty that results in skilled production workers that improve process quality.
B)skilled production workers help to produce process quality that results in customer loyalty that helps to increase return on investment.
C)customer loyalty results in a high return on investment that results in the ability to attract skilled production workers that improve process quality.
D)improved process quality results in a high return on investment that causes customer loyalty that results in the ability to attract skilled production workers.

Question

Quizplus · Accepted Answer

The correct sequence starts with internal processes (skilled production workers improving process quality), which leads to better customer outcomes (customer loyalty), and finally results in financial success (increased return on investment). This aligns with the logic of the balanced scorecard perspectives, which typically flow from learning and growth (workforce capabilities) to internal processes, then to customer outcomes, and finally to financial results.

A Chain of Cause-And-Effect Relationships That Appropriately Link the Four