Tommy Gray attempts to deliver customer satisfaction every day in his Audio Expressions installation business. The key to this goal is to match the customer-perceived performance of his product with ________.
A)company-perceived performance
B)customer values
C)customer expectations
D)relationship levels
E)company expectations

Question

Quizplus · Accepted Answer

To achieve customer satisfaction, it is crucial to understand and meet customer expectations. Matching the perceived performance of the product to customer expectations can lead to high levels of satisfaction. Company-perceived performance may not necessarily align with what the customer desires, and relationship levels and company expectations may be secondary factors in achieving customer satisfaction. Customer values can also influence satisfaction, but they are not directly related to matching product performance with expectations.

Tommy Gray Attempts to Deliver Customer Satisfaction Every Day in His