When should the direct pattern be used to communicate negative news?
A)Never
B)When the negative news affects the reader personally
C)When firmness is necessary
D)When the negative news is damaging

Question

When should the direct pattern be used to communicate negative news? 
A)Never 
B)When the negative news affects the reader personally 
C)When firmness is necessary 
D)When the negative news is damaging

Quizplus · Accepted Answer

The direct pattern should be used when firmness is necessary to convey negative news clearly and without ambiguity.

When Should the Direct Pattern Be Used to Communicate Negative