The concept that emphasizes that no defects are tolerable and that all employees are responsible for maintaining quality standards is called
A) performance quality.
B) total quality management.
C) quality reliability.
D) quality ownership.
E) a quality circle.

Question

Quizplus · Accepted Answer

Total quality management (TQM) is a philosophy that emphasizes continuous improvement and the elimination of defects in all aspects of an organization's operations. It involves all employees in the organization and requires a commitment to quality from everyone. TQM is based on the belief that all employees are responsible for maintaining quality standards, and that no defects are tolerable.

The Concept That Emphasizes That No Defects Are Tolerable and That