_____ are measurable performance levels or expectations that define the quality of customer contact.
A) Satisfaction standards
B) Features and benefits
C) Contact quality measures
D) Service standards

Question

Quizplus · Accepted Answer

Service standards are measurable performance levels or expectations that define the quality of customer contact. They set the criteria for how services should be delivered to meet customer expectations.

_____ Are Measurable Performance Levels or Expectations That Define the Quality