What term is used in the text to refer to the consumers' experience at home?
A) Second moment of truth
B) Secondary focal point
C) Alternate focal point
D) Internal critical to quality moment

Question

Quizplus · Accepted Answer

The term "Second moment of truth" refers to the consumers' experience with a product or service at home, after they have purchased it and are using it in their personal environment.

What Term Is Used in the Text to Refer to the Consumers