The RDP shares with TQ similar views on the management methods of interdependence between organizations.
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Q5: One way to ensure that measurement is
Q6: The first and most obvious practice to
Q7: Juran recommends joint quality planning between customers
Q8: TQ advocates enlarging the concept of customers
Q9: Quality customer-supplier relationships are seen from the
Q11: Customer-supplier relationships under total quality are based
Q12: Kano's model of customer requirement identifies three
Q13: Which of the following is not a
Q14: What term is used in the text
Q15: Which of the following is not one
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