Behaviorally anchored rating scales (BARS) concentrate on measuring behaviors related to performance that individual salespeople can change. To construct BARS, sales manager should follow all of the stages except:
A) identify critical incidents of effective and ineffective sales performance behavior
B) refine critical incidents into a smaller set of performance dimensions
C) select a set of critical incidents as behavioral anchors for the performance dimensions
D) all of the above are steps in the BARS development process

Question

Quizplus · Accepted Answer

All the listed steps are part of the BARS development process, so none should be excluded.

Behaviorally Anchored Rating Scales (BARS) Concentrate on Measuring Behaviors Related