Consumers may not feel the need to complain when they:
A) are only mildly dissatisfied.
B) do not believe it's worth their time and effort.
C) do not hold the product directly responsible for their dissatisfaction.
D) B and C
E) A, B, and C

Question

Quizplus · Accepted Answer

Consumers may not feel the need to complain when they are only mildly dissatisfied, do not believe it's worth their time and effort, or do not hold the product directly responsible for their dissatisfaction. These factors can lead to a lack of motivation to express dissatisfaction through complaints.

Consumers May Not Feel the Need to Complain When They