Joe Wilson is a frequent flier on Delta Airlines. Because of a long history of good experience with the airline, Joe always chooses Delta even when a competing carrier offers a lower fare or more convenient connections. Delta would view Joe as what type of customer?
A) Passive.
B) Predatory.
C) Wealthy demanding.
D) Bargain basement.

Question

Quizplus · Accepted Answer

Joe Wilson is considered a passive customer because he consistently chooses Delta Airlines due to his long history of good experiences, despite potentially better offers from competitors. This loyalty indicates he does not actively seek out or demand lower prices or more convenient options, which aligns with the characteristics of a passive customer.

Joe Wilson Is a Frequent Flier on Delta Airlines