To effectively manage change, leaders must be able to recognize the need for change and force the change process to happen in spite of resistance from managers and associates.
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Q13: Kurt Lewin termed the three phases of
Q14: Change is typically thought of as a
Q15: Procedural justice issues are less likely to
Q16: Managers or associates who resist change because
Q17: Selling off poorly performing units and acquiring
Q19: Stickiness refers to the likelihood that associates,
Q20: Starbucks' reinvention included innovation of new products
Q21: Overseeing numerous change projects requires only one
Q22: A major disadvantage of job redesign is
Q23: Structural OD techniques are used when problems
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