Managers or associates who resist change because of self interest believe they will lose something of value from a proposed change.
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Q11: Planned change involves deliberate efforts to move
Q12: Like Starbucks, most successful organizations face only
Q13: Kurt Lewin termed the three phases of
Q14: Change is typically thought of as a
Q15: Procedural justice issues are less likely to
Q17: Selling off poorly performing units and acquiring
Q18: To effectively manage change, leaders must be
Q19: Stickiness refers to the likelihood that associates,
Q20: Starbucks' reinvention included innovation of new products
Q21: Overseeing numerous change projects requires only one
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