Question 1

Central heating, the elevator, and electric lights were first adapted to the lodging industry in what era?
A) mid 1800's
B) late 1800's
C) early 1900's
D) middle 1900's

Accepted Answer

These innovations were first adapted to the lodging industry in the late 1800s, a period marked by rapid technological advancement and industrial growth.

Question 2

Conrad Hilton entered the hotel industry during the post World War II era?

Accepted Answer

Conrad Hilton began his hotel career in 1919, well before World War II.

Question 3

Kemmons Wilson founded the Sheraton Chain in the 1950's?

Accepted Answer

Kemmons Wilson founded the Holiday Inn chain in the 1950s, not the Sheraton Chain. Sheraton was founded by Ernest Henderson and Robert Moore in 1937.

Question 4

Market orientation of a hotel refers to which of the following?
A) the ability of the hotel to attract guests
B) the stores surrounding the hotel
C) the type of guests attracted to a hotel
D) the geography of the hotel's location

Accepted Answer

The answer of Market orientation of a hotel refers to...

Question 5

Example(s) of a hotel's market orientation is (are) which of the following?
A) J.C. Penney and Sears
B) commercial and residential
C) advertising with a local travel agent
D) none of the above

Accepted Answer

The answer of Example(s) of a hotel's market orientation is...

Question 6

Total Quality Management focuses upon employee morale issues.

Accepted Answer

Total Quality Management (TQM) focuses on continuous improvement in all aspects of an organization, including processes, products, and services, rather than solely on employee morale.

Question 7

This concept measures a hotel manager's efforts in achieving maximum occupancy at the highest room rate possible.
A) Occupancy percentage
B) Average rate
C) Yield percentage
D) Franchise agreement

Accepted Answer

Yield percentage is a metric used in the hospitality industry to measure a hotel manager's success in achieving maximum occupancy at the highest possible room rate. It combines aspects of both occupancy and rate to assess overall performance in revenue management.

Question 8

If a hotel sells 300 rooms in one night and has 400 rooms available to sell, and attracts 600 guests for that night, the single occupancy for that night is?
A) 75%
B) 100%
C) 50%
D) 35%

Accepted Answer

Single occupancy percentage is calculated by dividing the number of rooms sold by the total number of guests, then multiplying by 100. Here, it's (300/600)*100 = 50%. However, the question asks for the single occupancy rate, which is actually a misunderstanding of the term. The correct interpretation should be the occupancy rate, which is (300/400)*100 = 75%.

Question 9

The double occupancy rate for the night listed in question number 8 is which of the following?
A) 75%
B) 100%
C) 50%
D) 35%

Accepted Answer

The double occupancy rate refers to the percentage of double rooms occupied. Without specific data from question number 8, it's impossible to calculate or infer the correct rate, but if the answer provided is B) 100%, it means all double rooms were occupied on the night in question.

Question 10

A hotel has collected $10,000 in revenue for the night. They sold 200 rooms. What is the average room rate?
A) $100
B) $50
C) $75
D) $85

Accepted Answer

The answer of A hotel has collected $10,000 in revenue...

Question 11

Levels of service of a hotel are indicated by which of the following?
A) Full-service, all suites, limited-service, extended-stay
B) Franchise and independent services
C) Luxury, independent, top rated
D) Franchise, referral, limited-service

Accepted Answer

Levels of service of a hotel are typically categorized by the type of services and accommodations they offer, such as full-service, all suites, limited-service, and extended-stay. These categories help guests understand the range of amenities and services available.

Question 12

Affiliation of a hotel is indicted by which of the following?
A) Franchise
B) Company-owned
C) Referral
D) All of the above
E) Luxury

Accepted Answer

The affiliation of a hotel can be indicated by a franchise agreement, being company-owned, or through a referral system. These affiliations help in branding, marketing, and operational support among other benefits.

Question 13

Concepts that support growth in the lodging industry include, but are not limited to, leisure time, discretionary income, and number of one and two person households.

Accepted Answer

These concepts directly impact the lodging industry as more leisure time and discretionary income increase the likelihood of travel and hotel stays, while a rise in one and two-person households suggests a potential increase in demand for accommodations, as smaller households may have more flexibility and financial capability for travel.

Question 14

This type of property is a hotel which is operated by a consulting company that provides operational and marketing expertise and a professional staff.
A) Management contract
B) Franchise
C) Select -service
D) Full-service

Accepted Answer

Management contracts involve a hotel's owner hiring a separate company to run the hotel, providing operational expertise, professional staff, and sometimes marketing services. This allows the owner to benefit from the management company's experience and established practices without having to directly oversee daily operations.

Question 15

Concepts that support career development in the hotel business include which of the following?
A) Educational preparation and continued in-service education.
B) Work experience
C) Membership and participation in professional hospitality organizations
D) All of the above
E) Franchise agreements

Accepted Answer

All of the options listed, except for franchise agreements, are directly related to career development in the hotel business. Educational preparation and continued education, work experience, and active participation in professional hospitality organizations are all critical components for advancing one's career in this field.

Question 16

Marriott founded his hotel empire in 1957 with which hotel?
A) Twin Bridges Marriott Motor Hotel
B) Marriott Hotel
C) Washington D.C. Manor
D) Waldorf=Astoria

Accepted Answer

Marriott's hotel empire began with the opening of the Twin Bridges Marriott Motor Hotel in 1957.

Question 17

This person is associated with developing a market segment for the cost conscious business and pleasure travelers in the early 1980's.
A) Tom Bradley
B) Ray Schultz
C) Gordon Hilton
D) Mary Carlton

Accepted Answer

Ray Schultz is known for his role in developing a market segment targeting cost-conscious business and pleasure travelers in the early 1980s, particularly through his work in the hotel industry.

Question 18

This atrium concept allows a guest a to overlook the lobby of a hotel from the first floor to the roof. It was first used by
A) Marriott
B) Holiday Inn
C) Hyatt
D) Waldorf=Astoria

Accepted Answer

The atrium concept, which allows guests to overlook the lobby of a hotel from the first floor to the roof, was first used by Hyatt. This design was notably implemented in the Hyatt Regency Atlanta in 1967, revolutionizing hotel architecture and design.

Question 19

The concept "demographic" refers to which of the following?
A) size, density, distribution, or vital statistic of a population
B) emotional and motivational forces that affect a service or product
C) data which represent hotel services
D) chain concept

Accepted Answer

Demographics refer to statistical data relating to the population and particular groups within it, including aspects such as size, density, distribution, and vital statistics (like age, race, sex, income level, etc.). These are used to identify and analyze population segments.

Question 20

The money remaining from wages after paying for necessities such as food, clothing, and shelter is referred to which of the following?
A) vacation savings
B) discretionary income
C) flexible income
D) extra revenue

Accepted Answer

Discretionary income is the amount of an individual's income that is left for spending, investing, or saving after taxes and personal necessities (like food, shelter, and clothing) have been paid. It refers to the money that can be used at one's discretion or the income that can be spent on non-essentials.

Quiz 1: Introduction to Hotel Management

Central heating, the elevator, and electric lights were first adapted to the lodging industry in what era?

Conrad Hilton entered the hotel industry during the post World War II era?

Kemmons Wilson founded the Sheraton Chain in the 1950's?

Market orientation of a hotel refers to which of the following?

Example(s) of a hotel's market orientation is (are) which of the following?

Total Quality Management focuses upon employee morale issues.

This concept measures a hotel manager's efforts in achieving maximum occupancy at the highest room rate possible.

If a hotel sells 300 rooms in one night and has 400 rooms available to sell, and attracts 600 guests for that night, the single occupancy for that night is?

The double occupancy rate for the night listed in question number 8 is which of the following?

A hotel has collected $10,000 in revenue for the night. They sold 200 rooms. What is the average room rate?

Levels of service of a hotel are indicated by which of the following?

Affiliation of a hotel is indicted by which of the following?

Concepts that support growth in the lodging industry include, but are not limited to, leisure time, discretionary income, and number of one and two person households.

This type of property is a hotel which is operated by a consulting company that provides operational and marketing expertise and a professional staff.

Concepts that support career development in the hotel business include which of the following?

Marriott founded his hotel empire in 1957 with which hotel?

This person is associated with developing a market segment for the cost conscious business and pleasure travelers in the early 1980's.

This atrium concept allows a guest a to overlook the lobby of a hotel from the first floor to the roof. It was first used by

The concept "demographic" refers to which of the following?

The money remaining from wages after paying for necessities such as food, clothing, and shelter is referred to which of the following?