Question 1

Front desk set-ups just happen. There doesn't need to be any consideration to how the equipment is arranged.

Accepted Answer

A well-organized front desk setup is crucial for efficient operations, ensuring that equipment and materials are arranged logically for ease of use and to support the workflow of the staff.

Question 2

Front desk should be positioned in the lobby so the guest can see who is on duty.

Accepted Answer

False

Question 3

This concept includes analyzing time with regard to purchase price, installation charges, and financing fees in determining if the purchase of a computer is feasible.
A) owner's rights
B) time share options
C) lease arrangement
D) payback period
E) none of these

Accepted Answer

The payback period concept involves analyzing the time it takes for an investment to pay for itself, considering various costs such as purchase price, installation charges, and financing fees, to determine the feasibility of purchasing an asset like a computer.

Question 4

If the front office manager fails to do the following management procedure, computerization implementation will surely be in jeopardy.
A) cost analysis
B) needs analysis
C) night audit
D) software evaluation
E) hardware analysis

Accepted Answer

A needs analysis is crucial to determine the specific requirements and objectives for computerization, ensuring that the implemented system aligns with the organization's needs. Without it, the implementation may not address the necessary functions, leading to potential failure.

Question 5

The choice of software is more important that the selection of hardware.

Accepted Answer

The software is the set of instructions that tells the hardware what to do. Without software, the hardware would be useless.

Question 6

Software program option(s) for a Property Management System include(s) which of the following?
A) night audit
B) reservations
C) registrations
D) all of the above
E) use of a computer

Accepted Answer

A Property Management System (PMS) is designed to handle various aspects of hotel operations, including night audit, reservations, and registrations, making all of the above correct options.

Question 7

Input terminals, cathode ray tubes, disk drives, and printers are classified as which of the following?
A) software
B) hardware
C) programs
D) analysis devices
E) none of the above

Accepted Answer

Input terminals, cathode ray tubes, disk drives, and printers are all examples of physical components of a computer system, which are classified as hardware.

Question 8

The front office manager should telephone current users of a similar PMS that he or she wishes to purchase and ask relevant questions concerning which of the following?
A) the ease of operation
B) usefulness of the reports obtained
C) training and emergency service
D) all of the above
E) the amount of down payment required or leasing options

Accepted Answer

The front office manager should inquire about all aspects of the Property Management System (PMS) including its ease of operation, the usefulness of the reports it generates, and the training and emergency services provided. This comprehensive approach ensures a well-informed decision.

Question 9

The intranet is a computer network for in-house users to share monthly meeting operational information only.

Accepted Answer

The intranet is a private network used within an organization for sharing various types of information and operational systems, not limited to monthly meeting information.

Question 10

Which department in the hotel would use social media applications for tracking guest communications through Facebook, Twitter, LinkedIn, YouTube, message boards, websites, and blogs?
A) housekeeping
B) maintenance
C) sales & marketing
D) registration

Accepted Answer

The sales & marketing department in a hotel would use social media applications for tracking guest communications through various online platforms. This is because their primary role involves promoting the hotel, engaging with potential and current guests, and managing the hotel's brand presence online.

Question 11

Matching
-Reservations
A) insures accuracy of guest charges to the folio
B) room types and locations, room rates, and special requests can be matched with existing room inventories
C) produces totals from departments and guest folios
D) supplies information on rooms to be sold, maintained, and cleaned
E) desk clerk verifies the information captured during reservation or uses it to process a walk-in request

Accepted Answer

Matching reservations involves ensuring that room types, locations, rates, and special requests align with the available room inventory.

Question 12

Matching
-Registrations
A) insures accuracy of guest charges to the folio
B) room types and locations, room rates, and special requests can be matched with existing room inventories
C) produces totals from departments and guest folios
D) supplies information on rooms to be sold, maintained, and cleaned
E) desk clerk verifies the information captured during reservation or uses it to process a walk-in request

Accepted Answer

The desk clerk verifies the information captured during reservation or uses it to process a walk-in request.

Question 13

Matching
-Room Status
A) insures accuracy of guest charges to the folio
B) room types and locations, room rates, and special requests can be matched with existing room inventories
C) produces totals from departments and guest folios
D) supplies information on rooms to be sold, maintained, and cleaned
E) desk clerk verifies the information captured during reservation or uses it to process a walk-in request

Accepted Answer

The answer of Matching
-Room Status
A) insures accuracy of guest charges...

Question 14

Matching
-Posting
A) insures accuracy of guest charges to the folio
B) room types and locations, room rates, and special requests can be matched with existing room inventories
C) produces totals from departments and guest folios
D) supplies information on rooms to be sold, maintained, and cleaned
E) desk clerk verifies the information captured during reservation or uses it to process a walk-in request

Accepted Answer

The answer of Matching
-Posting
A) insures accuracy of guest charges to...

Question 15

Matching
-Night Audit
A) insures accuracy of guest charges to the folio
B) room types and locations, room rates, and special requests can be matched with existing room inventories
C) produces totals from departments and guest folios
D) supplies information on rooms to be sold, maintained, and cleaned
E) desk clerk verifies the information captured during reservation or uses it to process a walk-in request

Accepted Answer

The answer of Matching
-Night Audit
A) insures accuracy of guest charges...

Quiz 4: Property Management Systems

Front desk set-ups just happen. There doesn't need to be any consideration to how the equipment is arranged.

Front desk should be positioned in the lobby so the guest can see who is on duty.

This concept includes analyzing time with regard to purchase price, installation charges, and financing fees in determining if the purchase of a computer is feasible.

If the front office manager fails to do the following management procedure, computerization implementation will surely be in jeopardy.

The choice of software is more important that the selection of hardware.

Software program option(s) for a Property Management System include(s) which of the following?

Input terminals, cathode ray tubes, disk drives, and printers are classified as which of the following?

The front office manager should telephone current users of a similar PMS that he or she wishes to purchase and ask relevant questions concerning which of the following?

The intranet is a computer network for in-house users to share monthly meeting operational information only.

Which department in the hotel would use social media applications for tracking guest communications through Facebook, Twitter, LinkedIn, YouTube, message boards, websites, and blogs?

Matching -Reservations

Matching -Registrations

Matching -Room Status

Matching -Posting

Matching -Night Audit