Central reservation offices (CROs):
A) Are sometimes located outside of the United States
B) Can be accessed by dialing toll-free 800 numbers
C) Charge member hotels a fee for each reservation taken
D) May employ as many as several hundred agents during peak periods
E) All of the above

Question

Quizplus · Accepted Answer

Central reservation offices (CROs) can indeed be located outside of the United States, are accessible through toll-free 800 numbers, charge member hotels a fee for each reservation they take, and may employ a large number of agents during peak periods to handle the volume of calls and reservations.

Central Reservation Offices (CROs)