Although costly and impressive, large hotel chain reservation centers receive relatively few reservations directly from guests. It seems most leisure and corporate guests generally prefer dealing with travel agents rather than dealing directly with CRS's.
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Q9: As part of the reorganization taking place
Q10: Central reservation offices (CROs):
A) Are sometimes located
Q11: Sketch or describe the flow of communication
Q12: A common complaint by hotels about travel
Q13: Due in part to the assistance of
Q15: Yield management has achieved its objectives if
Q16: Although on-change and out-of-inventory rooms are caused
Q17: Like closing certain dates to arrival, requiring
Q18: Last room availability technology allows the CRS
Q19: From a yield management perspective, corporate guests
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