Infrastructure that supports total quality includes:
A) Documented procedures for all key processes.
B) An organizational structure that facilitates cross-functional communication.
C) An awards and recognition program designed to reward total quality activity and behavior.
D) All of the above.

Question

Quizplus · Accepted Answer

All of the options listed are components of the infrastructure that supports total quality. Documented procedures ensure consistency and efficiency, an organizational structure that promotes cross-functional communication facilitates problem-solving and innovation, and an awards and recognition program motivates and acknowledges efforts towards quality improvement.

Infrastructure That Supports Total Quality Includes