Customer satisfaction is the main goal of lean. Which of the following is NOT included in the lean measures for customer satisfaction?
A)Attribute Satisfaction Measurements.
B)Cost Savings Measurement.
C)Loyalty Measurement.
D)Intention to Repurchase Measurements.

Question

Quizplus · Accepted Answer

Cost Savings Measurement is not included in the lean measures for customer satisfaction. Lean measures for customer satisfaction measure the overall satisfaction in overall quality, perceived reliability, and needs fulfillment. These in turn formulate the measures of Attribute Satisfaction Measurements, Loyalty Measurement, and Intention to Repurchase Measurements.

Customer Satisfaction Is the Main Goal of Lean