Question 1

You are the desktop administrator in your organization. You plan to install Windows XP Professional on a client computer. The computer contains a hard disk and a CD-ROM drive with a network card and a video card. After the installation begins, you receive an error message indicating that Setup cannot find a hard disk. You verify that the SCSI hard disk is connected and functional. However, the error message keeps coming up when you restart the setup.
What should you do to complete the installation?
A)Disable the APM features in the system BIOS.
B)Restart Setup and install the driver for the SCSI adapter while initially copying the files.
C)Reserve an IRQ for the ISA SCSI adapter in the system BIOS.
D)Set the system BIOS boot device option to boot from the SCSI hard disk.

Accepted Answer

To be able to complete the installation, you must install the driver for the SCSI adapter during the setup, i.e. initially when the setup files are copied from the installation disc.
Key Takeaway: - The SCSI adapter installation files should be copied during the early text-mode phase of the setup process. To do so, you must press F6 and install the driver for the SCSI adapter.

Question 2

You work as the network administrator in your organization. All client computers run Windows XP Professional. You want to configure a new hardware profile on a client computer. You create a new hardware profile, reboot the client computer and select the new profile. You want to indicate the components that should be disabled for the new hardware profile.
Which of the following should you do to disable the devices?
A)Go to System Information-Hardware Resources and disable the hardware devices for the hardware profile.
B)Go to System Information-Software Environment and disable the hardware devices for the hardware profile.
C)Go to Storage and disable storage devices for hardware profile.
D)Go to the Device Manager to disable the hardware devices for the hardware profile.

Accepted Answer

To disable the hardware devices for a profile, you must go to the Device Manager and disable the devices that you want to use in this hardware profile.
Key Takeaway: - To use the Device Manager to disable the hardware devices for the hardware profile, you should display the Properties dialog box for the device you want to disable. Select the Disable
Option in the Device Usage box on the General tab.

Question 3

All users at your organization have Windows XP Professional computers that make use of DHCP for their TCP/IP configuration. Jack is a new employee in the Marketing department. You have set up a new client computer named Jack - 40 for him. However, he is unable to access the network resources.
You confirm that no other users are reporting this problem. When you run an ipconfig command on his computer, you receive the output as shown in the image. What should you do to fix this problem?
A)Run the ipconfig /renew command on his computer.
B)Add the IP address of the DHCP server to the HOSTS file on his computer.
C)Run the tracert command on his computer.
D)Run the netstat -e command on his computer.

Accepted Answer

To be able to access the network resources, you must run the ipconfig/renew command on his computer.
Key Takeaway: - His computer displays an APIPA address because it cannot find a DHCP server. This can be avoided by assigning a static IP address, which means that the computer would not automatically be assigned a dynamic IP address from the DHCP server.
The easier option is to run the ipconfig /renew command to obtain a new address through the DHCP server and correct the problem.

Question 4

Jack is troubleshooting a network connectivity issue. His computer is not able to open any websites. He tries to ping his computer from another computer and gets an output like the one shown in the image below.
Which of the following could lead to a ping-output as shown in the image?
A)Jack's system is not connected to the network.
B)Jack's system is using a Windows 98 operating system.
C)The browser on Jack's system is not working properly.
D)Nothing concrete can be inferred from the image.

Accepted Answer

When a ping output displays a "Request Timed Out" message,; it means that Jack's system is not connected to the network.
Key Takeaway: - Ping is a very informative tool when it comes to checking the physical network connectivity of the a computer with the network. The Request Timed Out error indicates that your host did not receive the ping message back from the destination device within the designated time period.
Assuming that the network connectivity is okay on your system, this is typically an indicator that the destination device is not connected to the network, is powered off, or is not configured correctly. It can also indicate that there is so much congestion on the network that timely delivery of the ping message could not be completed.

Quiz 1: Microsoft Certified Desktop Support Technician (MCDST)

Jack is troubleshooting a network connectivity issue. His computer is not able to open any websites. He tries to ping his computer from another computer and gets an output like the one shown in the image below. Which of the following could lead to a ping-output as shown in the image?