Question 1

You are assisting a user who needs help keeping her computer up to date with the latest security patches and bug fixes on Windows XP. Which of the following should you ask her to do?
A)Download Microsoft Windows updates from the Microsoft web site.
B)Install a new copy of Windows XP on her computer every week.
C)Configure Automatic Updates to automatically download updates and install them.
D)A. Install Service Pack 2 or above for your Windows XP installation.

Accepted Answer

To keep the XP installation up to date, configure Automatic Updates to automatically download the updates and install them.
Key Takeaway: The best way to ensure that your computer is up to date is to configure the Automatic updates feature. You can control this feature by configuring it to update XP automatically; only download updates, but ask before installing them; and notify you about available updates. You can also turn OFF the automatic update feature

Question 2

John is instructed by a desktop technician to clean up the cookies on his computer. Which of the following directories should John look for to clean the cookies?
A)%UserProfileTemporaryInternet Files
B)%UserProfile%Cookies
C)%UserProfileApplicationData
D)%UserProfileMyDocuments

Accepted Answer

To clean the cookies, John should look in the %UserProfile%Cookies folder.
Key Takeaway: A cookie is a small text file that enables a Web site to personalize its offerings. The Web site downloads the cookie to your hard disk and stores it in the folder named %UserProfile%\Cookies. It reads the cookie from your hard disk on subsequent visits to the site. You can enable or disable cookies, or have Internet Explorer prompt you before accepting cookies by configuring the settings using the Internet Explorer Options menu.

Question 3

Which of the following specifies the standard that can filter cookie transactions on the basis of the cookie's content and purposes in Internet Explorer 6?
A)SSH
B)RDP
C)SSL
D)P3P

Accepted Answer

P3P is the standard that can filter cookie transactions on the basis of the cookie's content and purposes in Internet Explorer 6.
Key Takeaway: Platform for Privacy Preferences Project, or P3P, is a protocol that allows websites to declare the intended use of information they collect about browsing users. It is designed to give users more control of their personal information when browsing. P3P allows browsers to understand their privacy policies in a simplified and organized manner, rather than searching throughout the entire website. By setting your own privacy settings, P3P will automatically block any cookies that you might not want on your computer.

Question 4

Which of the following specify the default privacy level set in IE 6.0?
A)High
B)Medium High
C)Medium
D)Low

Accepted Answer

The default privacy level set in IE 6.0 is Medium.
Key Takeaway: Privacy level allows you to control your personal security while browsing the Internet. The six privacy levels in IE 6 are: Block All Cookies, High, Medium High, Medium, Low, and Accept All Cookies.

Question 5

Which of the following specifies the number of categories that come with the content rating system in Internet Explorer?
A)5
B)6
C)4
D)8

Accepted Answer

Four categories exist in the content rating system in Internet Explorer.
Key Takeaway: By default, Internet Explorer comes with one system: RSACi, the Recreational Software Advisory Council's Internet rating system. This has four categories that include language, nudity, sex, and violence. Each of these has five levels, numbered 0 through 4. A higher number indicates more explicit or intense content.

Question 6

A user reports that it takes much longer to view Web pages when she clicks the Back button. On further probing, you discover that the user recently changed some Internet Explorer settings on her computer.
Which of the following should you do to increase the speed at which Internet Explorer displays previously viewed pages?
A)Click the Clear History button.
B)Configure the temporary Internet files settings to automatically check for newer versions of stored pages.
C)Select the Enable page transition check box on the Advanced tab.
D)Clear the Reuse windows for launching shortcuts check box on the Advanced tab.

Accepted Answer

To be able to increase the speed at which Internet Explorer displays previously viewed pages, you should help the user configure the temporary Internet files settings to automatically check for newer versions of stored pages.
Key Takeaway: The cache settings in Internet Explorer can be changed to improve browsing performance using temporary Internet files. The four options under Check for newer versions of stored pages are: Every visit to the page, Every time you start Internet Explorer, Automatically, and Never.

Question 7

You are assisting a customer who wants to compose an e-mail message on her Microsoft Outlook in a foreign language character set. Which of the following should you do to ensure that she is able to type this e-mail in a foreign language?
A)Download the Microsoft Outlook version for the foreign language the customer wants to use.
B)Install the Windows XP language pack for the foreign language she wants to use.
C)In the Tools menu in Microsoft Outlook, select the option to encode the foreign language she wants to use.
D)In the File menu in Microsoft Outlook Express, select the option to import foreign language characters.

Accepted Answer

To type an e-mail in the foreign language character set, you should ask the customer to install the Windows XP language pack for the foreign language she wants to use.
Key Takeaway: To install a foreign language pack, open the Control Panel. Double click on the Regional and Language Options icon. Choose the Advanced tab, and change the language for non-unicode programs to "the language of your choice." Click OK to accept the changes. Reboot the computer.

Question 8

You are using a dial-up connection at home and a broadband connection in the office. When you open IE, the Dial-up Connection dialog box appears. You are not able to use Internet at your office.
Which of the following should you do to ensure that you can connect to the Internet at the office and at home when opening Internet Explorer?
A)Select the Dial whenever a network connection is not present option button on the Connections tab.
B)Select the Automatically detect settings check box in the LAN settings.
C)Select the Never dial a connection option button on the Connections tab.
D)Select the Bypass proxy server for local addresses check box in the LAN settings.

Accepted Answer

You should select the Dial whenever a network connection is not present option button on the Connections tab.
Key Takeaway: This is a typical scenario wherein a user is using two different connection types to connect: dial-up from home and broadband from office. When you configure the PC to open to dial-up connection when you use IE, you are restricting the PC to use only your dial-up connection. If you never want to use a dial-up connection, check the Never dial a connection option.

Question 9

A user reports that whenever he types abc.com into the Address bar, he receives an error message that states, "Your security settings prohibit ActiveX Controls on this page."
Which of the following should you instruct the user to do to ensure this error message does not pop up?
A)Configure the security level of the Internet Zone to High.
B)Add abc.com to the Trusted sites list.
C)Add the Web site to Favorites.
D)Upgrade to a higher version of Internet Explorer.

Accepted Answer

You should assist the user in adding the website to the Trusted sites list.
Key Takeaway: To ensure that ActiveX is enabled for the website, you should open the Tools menu, click Internet Options, and then click the Security tab. Click the Trusted Sites security zone to select it. Click the Sites button. Uncheck the box for Require server verification, if it shows as checked. Type the URL of the web site needing to download an ActiveX control into the" Add this Website to the zone" window. Click the "Add" button to add the site to Trusted Sites.

Question 10

You are using Windows XP and Office XP Standard Edition on your computer. A friend of yours has sent you a couple of Engineering design drawings that you need to review. Of the existing list of Microsoft Office XP suite applications, you are not able to use any of the software to view these drawings.
Which of the following should you use to open and view these drawings without purchasing any new software?
A)Open the document by using the Windows Photo and Fax Viewer.
B)Download and install Microsoft Visio Viewer from the Microsoft Web Site.
C)Open the drawing using MSPaint.
D)Copy the drawing on a PowerPoint slide and publish it to MSWord.

Accepted Answer

To view these drawings, you should download and install Microsoft Visio Viewer from the Microsoft Web Site.
Key Takeaway: Microsoft Office XP Standard Edition is a productivity suite that includes Excel, Word, Outlook, and PowerPoint only. To view these drawings, you need to have Microsoft Visio installed. If you do not want to purchase the latest Office version or upgrade the current one, you need to download and install the free Microsoft Visio Viewer from the Microsoft Web Site.

Question 11

A user calls in and asks for your help in tweaking the settings on her Internet Explorer. She is finding it hard to remember the names of some the Web sites she visits frequently. Furthermore, she doesn't even feel like typing in the addresses again and again. She wants you to help her configure IE to be able to store the names of the Web sites in a folder.
Which of the following should you ask her to do?
A)Help her configure the History option in IE.
B)Help her configure Web sites as bookmarks using the Add to Favorites link.
C)Help her save Web sites from the File>Save option.
D)Help her add Web sites through the Trusted websites link on IE.

Accepted Answer

You should help her configure Web sites as bookmarks using the Add to Favorites link.
Key Takeaway: Internet Explorer uses a feature called Favorites to store the names of Web sites you visit often. To add Web pages to the Favorites menu, go to the Web page that you want to add to your Favorites. On the Favorites menu in IE, click Add to Favorites. In the Add Favorite box, type a new name for the page if you want, and click OK.

Question 12

You are running Microsoft Outlook Express on a Windows XP computer. You are able to receive messages, but not send them. Which of the following should you check to fix this problem?
A)The IMAP configuration
B)The POP3 configuration
C)The SMTP configuration
D)Check if the user has entered the correct password.

Accepted Answer

You should check the SMTP configuration to fix this issue.
Key Takeaway: The SMTP protocol functioning on port 25 is used to send e-mail messages to a client. Initially, the sender-SMTP establishes a two-way transmission channel to a receiver-SMTP, which may be either the ultimate destination or an intermediate bridge. SMTP commands are generated by the sender-SMTP and sent to the receiver-SMTP. SMTP replies are sent from the receiver-SMTP to the sender-SMTP in response to the commands.

Question 13

You are facing strange problems on your computer and suspect it to be a virus issue. You have antivirus software installed and when the computer is scanned, it does not reveal any viruses.
Which of the following should you do to fix this problem?
A)Reinstall the antivirus software.
B)Try the Last Known Good Configuration and run a virus scan.
C)Update the virus definitions of your antivirus software.
D)Run the chkdsk command.

Accepted Answer

You should update your virus definitions and scan the computer.
Key Takeaway: Many times a known virus issue will not be resolved because of outdated virus definitions. An original copy of the antivirus will receive periodic updates from the software developer to update the virus definitions. These updated virus definitions include detection and quarantine patterns for the latest viruses.

Question 14

Which of the following macro security levels in a spreadsheet prompts the user to choose if potentially unsafe macros can be run?
A)Very High
B)Medium
C)High
D)Low

Accepted Answer

The Medium security level in Internet Explorer prompts the user to choose if potentially unsafe macros can be run.
Key Takeaway: Low security does not prompt the user and all macros are allowed to run. With a High security level, macros are disabled and the workbook is opened. With a Medium security level, the user is prompted to enable or disable macros. When security is set to Medium or High and a user agrees to trust a certificate, the certificate will be added to the trusted source list for Office.

Question 15

Which of the following types of ports is represented in Device Manager using the label Printer Port (LPT1)?
A)VGA port
B)Serial port
C)Parallel port
D)USB port

Accepted Answer

Serial port is labeled as Printer Port (LPT1) in the Device Manager.
Key Takeaway: LPT, or the Line Print Terminal, is a parallel port interface designed to operate a text printer that used IBM's 8-bit extended ASCII character set. The typical ports that are present on your computer include LPT1 that uses I/O port 0x378 and IRQ 7 and LPT2 that use I/O port 0x278 and IRQ 5 respectively. LPT1 is used for a monochrome graphics adapter and LPT2 is used for printers.

Question 16

David has configured a printer on the parallel port and installed the printer software that came along with the printer. The computer is not able to recognize the printer.
Which of the following should he do first to fix this issue?
A)Check if the parallel port is disabled in the computer's BIOS.
B)Try installing updated drivers from the manufacturer's Web site.
C)Check the cable that connects the printer to the computer.
D)Check if the version of Windows XP is updated.

Accepted Answer

David should check if the parallel port is disabled in the computer's BIOS.
Key Takeaway: Typically, the printer software would detect the printer; this eliminates the possibility of a bad cable or updating the XP installation. Because the printer is not being detected, an issue with a driver should not be considered, because a bad driver may cause a printer to print incorrectly, but will always detect a printer. The system BIOS has an option for disabling or enabling LPT ports. This should be verified from the BIOS.

Question 17

David wants to move his e-mail messages from Outlook Express to Microsoft Outlook. Which of the following should you do?
A)Use the Export function in Outlook Express.
B)Use the Save As function within Outlook Express and save all messages into a .pst file.
C)Import the messages into a .pst file. Import the messages into Microsoft Outlook.
D)Back up the mail messages and restore them in Microsoft Outlook.

Accepted Answer

To move e-mail messages from Outlook Express to Microsoft Outlook, you should use the Export function in Outlook Express.
Key Takeaway: In Outlook Express, each folder corresponds to a group of stored messages; in a single file, Inbox.dbx. Outlook stores each message as an individual file. To import e-mail messages from Outlook Express to MS Outlook, you must choose a procedure based on whether Outlook Express and Outlook are installed on the same or different computers.

Question 18

A user on a particular computer needs to run several applications simultaneously. How should the memory usage for this computer be configured?
A)The memory should be optimized for system cache so the OS has more RAM available for paging files.
B)The memory should be balanced between programs and system cache.
C)The memory should be fully allocated to programs and the system cache should be turned off.
D)A minimal amount of memory should be given to programs, but the majority of the memory should be devoted to the system cache.

Accepted Answer

The memory should be optimized for system cache, so the OS has more RAM available for paging files.
Key Takeaway: When your computer's RAM is low, Windows adds available memory by using a paging file, also known as virtual memory. Virtual memory simulates the hard disk to simulate a physical RAM. By default, the virtual memory paging file is 1.5 times the physical RAM on your computer. You can manually change the size of the paging file to make it larger, this makes sure the paging files or virtual memory is optimal.

Question 19

You are planning to transfer a user's settings to a new Windows XP Professional installation using FAST. Which of the following resources must be available to you?
A)Administrative privileges on the source computer.
B)Domain Administrator rights on the destination computer.
C)Domain Administration rights on the source computer.
D)The user name and password of the user whose state you are transferring.

Accepted Answer

While transferring a user's settings using FAST, you must have the user name and password of the user whose state you are transferring.
Key Takeaway: File and Settings Transfer, or the FAST utility, can transfer your settings from one computer to another. It can also be used during an in-place upgrade of a workstation to Windows XP or even to back up your system's settings in the event of a failure. It allows a number of methods to transfer information between the two systems, including a null modem cable, floppy disk, and a network folder. When the transfer is complete, you'll need to log off and back on in order for the changes to take effect.

Question 20

David's computer was in the standby mode when he accidentally pulled off the power plug. What will happen to any unsaved data on the computer from when it was in standby mode?
A)Data is saved by default.
B)Data is saved only if you've configured Standby to save data.
C)Data will be lost.
D)Data can be recovered from the temporary files.

Accepted Answer

If a computer configured in the standby mode loses power, all data that was open is lost.
Key Takeaway: In standby mode, the hard disk and display are turned off and the CPU is throttled down to its lowest-power state. However, memory is kept active, which requires battery power, but at a very slow rate. The computer goes to the low power state and consumes less power. When the computer resumes from standby mode, full power is restored to its devices. During standby mode, if the power supply is disconnected or interrupted, data is lost. The standby mode is available automatically on ACPI-enabled or APM-enabled computers.

Quiz 1: Microsoft Certified Desktop Support Technician (MCDST)

You are assisting a user who needs help keeping her computer up to date with the latest security patches and bug fixes on Windows XP. Which of the following should you ask her to do?

John is instructed by a desktop technician to clean up the cookies on his computer. Which of the following directories should John look for to clean the cookies?

Which of the following specifies the standard that can filter cookie transactions on the basis of the cookie's content and purposes in Internet Explorer 6?

Which of the following specify the default privacy level set in IE 6.0?

Which of the following specifies the number of categories that come with the content rating system in Internet Explorer?

You are assisting a customer who wants to compose an e-mail message on her Microsoft Outlook in a foreign language character set. Which of the following should you do to ensure that she is able to type this e-mail in a foreign language?

A user reports that whenever he types abc.com into the Address bar, he receives an error message that states, "Your security settings prohibit ActiveX Controls on this page." Which of the following should you instruct the user to do to ensure this error message does not pop up?

You are running Microsoft Outlook Express on a Windows XP computer. You are able to receive messages, but not send them. Which of the following should you check to fix this problem?

You are facing strange problems on your computer and suspect it to be a virus issue. You have antivirus software installed and when the computer is scanned, it does not reveal any viruses. Which of the following should you do to fix this problem?

Which of the following macro security levels in a spreadsheet prompts the user to choose if potentially unsafe macros can be run?

Which of the following types of ports is represented in Device Manager using the label Printer Port (LPT1) ?

David has configured a printer on the parallel port and installed the printer software that came along with the printer. The computer is not able to recognize the printer. Which of the following should he do first to fix this issue?

David wants to move his e-mail messages from Outlook Express to Microsoft Outlook. Which of the following should you do?

A user on a particular computer needs to run several applications simultaneously. How should the memory usage for this computer be configured?

You are planning to transfer a user's settings to a new Windows XP Professional installation using FAST. Which of the following resources must be available to you?

David's computer was in the standby mode when he accidentally pulled off the power plug. What will happen to any unsaved data on the computer from when it was in standby mode?