Touchpoints are any point of contact that a customer or prospect has with a company including phone inquiries, e-mail inquiries, even return desks for socks a person doesn't want anymore.

Question

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This statement accurately defines touchpoints as any point of contact between a customer or prospect and a company, including various types of interactions such as phone inquiries, email inquiries, and return desks.

Touchpoints Are Any Point of Contact That a Customer or Prospect