Company touch points generally do not include customer contact via Facebook, Linkedin or Twitter.
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Q5: One could think of CRM as uniting
Q6: CRM is basically marketing-department based.
Q7: There is no need to conduct performance
Q8: Generally, CRM is technologically driven, or at
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Q11: Customer Contact Centers handle incoming telephone calls,
Q12: Touchpoints are any point of contact that
Q13: A data warehouse is the old name
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