The main touch point for customers is
A)marketing research.
B)survey data.
C)ATMs.
D)CCC.
E)product manager.

Question

Quizplus · Accepted Answer

CCC (Customer Contact Center) is the main touch point for customers, as it is the central point of contact for customer inquiries, complaints, and feedback. It provides direct communication between the company and its customers, allowing for efficient resolution of issues and proactive customer service. Marketing research and survey data are important for understanding customer needs and preferences, but they are not direct touch points. ATMs and product managers are also not direct touch points for most customers, as they are not typically involved in customer service or support.

The Main Touch Point for Customers Is