Which is NOT a business goal for instituting a CRM system?
A)reducing high-value customer defections
B)increasing the number of efficient data-based silos
C)acquiring more customers
D)cross-selling services
E)increasing revenue and profit from customers

Question

Quizplus · Accepted Answer

"Increasing the number of efficient data-based silos" is not a typical business goal for implementing a CRM system. The other options (reducing high-value customer defections, acquiring more customers, cross-selling services, increasing revenue and profit from customers) are all common goals that a company could aim to achieve through CRM implementation.

Which Is NOT a Business Goal for Instituting a CRM