Which is NOT a reason that outcomes have been unsatisfactory for companies installing CRM solutions?
A)inadequate top-management support
B)no CRM champion within the organization
C)inadequate stochastic statistical frameworks
D)technology becomes a focus instead of the customer
E)all of the above are reasons that outcomes have been unsatisfactory

Question

Quizplus · Accepted Answer

Options A, B, and D are all common reasons for unsatisfactory outcomes with CRM solutions. However, option C - inadequate stochastic statistical frameworks - is not a common reason. Stochastic statistical frameworks may be used in certain industries to analyze customer data, but it is not a common factor contributing to unsatisfactory outcomes for CRM implementations overall.

Which Is NOT a Reason That Outcomes Have Been Unsatisfactory