More emphasis is being placed on developing trusting, enduring relationships with customers.
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Q81: The customer survey can be particularly useful
Q82: Online services such as QuestionPro.com make it
Q83: A sales job analysis is an investigation
Q84: A common mistake salespeople make in their
Q85: Most formal sales training programs spend little
Q87: Salespeople's product knowledge should include product benefits,
Q88: Product knowledge is one of the most
Q89: High-performing salespeople typically have significantly greater product
Q90: Customers want salespeople who understand their business.
Q91: Training programs should address multicultural differences and
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