Question 1

What techniques might a leader use when trying to maximize the positive effects of diversity on a group's problem-solving while reducing its possible negative effects? Briefly explain each technique.

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Question 2

Explain how different types of interdependence can affect the work of an internally diverse team.

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Question 3

What are team mental models, and why are they important?

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Question 4

What is information sampling bias (or collective information sampling)? How could a team's diversity affect its work results as a result of this factor? How might a leader behave differently if he or she understood this process?

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Question 5

What are some effects of cohesiveness on a team's work? How can the team's internal diversity affect its cohesiveness?

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Question 6

What should a team's manager understand about the effects of diversity on conflict within the team?

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Question 7

What is social loafing and how can it affect a team's success? List three things a leader might do to deal with possible social loafing.

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Question 8

What is Groupthink and how might it affect the process and product of a team?

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Question 9

What are some symptoms of Groupthink? List and explain any three.

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Question 10

Social and organizational psychologists have studied leadership processes for many years. For any one of the theories of leadership listed, suggest what the theory implies about leadership of internally diverse teams.

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Question 11

Chrobot-Mason and her colleagues have written about the process of leadership in diverse social contexts. They recommend three general conclusions for leaders. Discuss any one of their conclusions.

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Question 12

Ruderman and her colleagues make six recommendations about leading across differences. Explain any two of these recommendations.

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Question 13

The text presents an analysis of small musical groups as a model of the management of diversity in teams. List and explain any three of the observations drawn in this research.

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Question 14

The Hackman Model proposes that effective teams meet expectations for output, grow as a team over time, and provide experiences of learning and well-being for their members. The model lists five conditions that are required for this effectiveness. List and explain any two of these conditions.

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Quiz 8: Making the Most of Diversity in Teams