Which of the following customer service dimensions refers to a salesperson's ability to provide service accurately, consistently, and dependably?
A) communication
B) reliability
C) resilience
D) service motivation

Question

Quizplus · Accepted Answer

Reliability refers to a salesperson's ability to provide service accurately, consistently, and dependably. Communication refers to a salesperson's ability to convey information clearly and effectively. Resilience refers to a salesperson's ability to handle difficult customers and situations. Service motivation refers to a salesperson's willingness to help and serve customers.

Which of the Following Customer Service Dimensions Refers to a Salesperson's