Which of the following customer service dimensions refers to a salesperson's desire to work with and properly service customers on a daily basis?
A) communication
B) reliability
C) resilience
D) service motivation

Question

Quizplus · Accepted Answer

Service motivation specifically refers to the salesperson's desire to work with and properly service customers on a daily basis. Communication, reliability, and resilience are all important customer service dimensions, but they do not specifically address the salesperson's motivation to serve customers.

Which of the Following Customer Service Dimensions Refers to a Salesperson's