What is the term for a response to buyer objections in which the salesperson takes a softer, more tactful approach when correcting a prospect or customer's information?
A) translation or boomerang
B) questioning or assessing
C) indirect denial
D) compensation

Question

Quizplus · Accepted Answer

The term for a response to buyer objections in which the salesperson takes a softer, more tactful approach when correcting a prospect or customer's information is called an indirect denial. This approach allows the salesperson to correct the misinformation without creating a confrontational situation with the prospect or customer. Option A, translation or boomerang, refers to a technique in which the objection is redirected back to the prospect or customer. Option B, questioning or assessing, is a technique in which the salesperson asks questions to clarify the prospect's objection. Option D, compensation, refers to offering something additional to counter the objection.

What Is the Term for a Response to Buyer Objections