The categories of routine replies and positive messages include all of the following except
A) answering requests for information and action.
B) refusing requests.
C) sending goodwill messages.
D) granting claims and adjustments.

Question

Quizplus · Accepted Answer

The categories of routine replies and positive messages generally focus on providing information or taking action, expressing gratitude or congratulations, or offering goodwill or encouragement. Refusing requests does not fall under these categories and is generally considered a negative message.

The Categories of Routine Replies and Positive Messages Include All