When responding to a claim when your company is at fault, it is best to
A) take (or assign) personal responsibility for setting matters straight.
B) do all you can to discourage any need for follow-up.
C) avoid sympathizing with the customer, since it can lead to lawsuits.
D) be vague about when the claim may be resolved.

Question

Quizplus · Accepted Answer

Taking personal responsibility and addressing the issue promptly can help to rebuild trust with the customer and mitigate any further negative consequences. It is important to be sincere in your apology and to offer solutions to the issue at hand. Avoiding sympathizing or being vague about a resolution timeline can worsen the situation. Discouraging follow-up can also lead to distrust and dissatisfaction with the company's response.

When Responding to a Claim When Your Company Is at Fault