Which of the following is an example of emotional regulation?
A)Employees are supposed to remain calm and civil even when hassled or insulted.
B)Employees are supposed to be perky and upbeat even when they feel down.
C)Employees are supposed to be nice to customers even when they are angry at them.
D)Employees are supposed to repress their anger when dealing with customers.
E)All of the above

Question

Quizplus · Accepted Answer

Emotional regulation involves managing and controlling one's emotions, especially in challenging situations. All the options describe scenarios where employees are expected to regulate their emotions to maintain professionalism.

Which of the Following Is an Example of Emotional Regulation