Question 1

_____ is the process of transmitting information from one person to another.

Accepted Answer

The answer of _____ is the process of transmitting information...

Question 2

Match the following numbered items with the most correct response letter.
A response may be used once, more than once, or not at all.
-_____ information pertains to the problem at hand.

Accepted Answer

Information that pertains to the problem at hand is considered relevant, as it directly relates to the matter being addressed.

Question 3

Match the following numbered items with the most correct response letter.
A response may be used once, more than once, or not at all.
-_____ information presents the manager with all the known, relevant facts.

Accepted Answer

The answer of Match the following numbered items with the...

Question 4

Discuss the organizational barriers to communication.

Accepted Answer

The answer of Discuss the organizational barriers to communication....

Question 5

Compare and contrast oral and written communication.

Accepted Answer

The answer of Compare and contrast oral and written communication....

Question 6

_____ communication blurs the differences between oral and written communication and can help each be more effective.

Accepted Answer

The answer of _____ communication blurs the differences between oral...

Question 7

Cell phone dropped calls, an e-mail hung up at the server, and a page missing from a copy of a memo are all examples of _____ in the communication process.

Accepted Answer

The answer of Cell phone dropped calls, an e-mail hung...

Question 8

Which barrier to communication exists when a sender is considered an unreliable source of information?

Accepted Answer

Credibility problems arise when the sender is not considered a reliable source of information.

Question 9

When Ferguson talks, his hands and face move expressively. This is a type of _____ communication.

Accepted Answer

The answer of When Ferguson talks, his hands and face...

Question 10

Which of the following includes nonverbal communication?

Accepted Answer

Nonverbal communication is a communication exchange that does not use words or uses words to carry more meaning than the strict definition of the words themselves.

Question 11

Which of the following is an example of organizational barriers to effective communication?

Accepted Answer

Status difference is an example of organizational barrier to communication.

Question 12

Compare vertical and horizontal communication.

Accepted Answer

The answer of Compare vertical and horizontal communication....

Question 13

Regulating information flow is an organizational skill in which the sender or receiver takes steps to ensure that _____ does not occur.

Accepted Answer

The answer of Regulating information flow is an organizational skill...

Question 14

Unlike verbal communication, nonverbal communication:

Accepted Answer

Nonverbal communication is a communication exchange that does not use words or uses words to carry more meaning than the strict definition of the words themselves.

Question 15

Wi-Fi technology is further extending the impact of _____ technology.

Accepted Answer

The answer of Wi-Fi technology is further extending the impact...

Question 16

Data turns into information when it is organized and presented in a way that has _____.

Accepted Answer

The answer of Data turns into information when it is...

Question 17

Michelle was an advocate for health care reform. In spite of statistics showing the cost of health care increasing after reform, she refuses to believe that reform had led to higher costs. She has the individual barrier of:

Accepted Answer

In the scenario, a case of predisposition is exemplified. Receivers bring certain predispositions to the communication process. They may already have their minds made up, firmly set in a certain way.

Question 18

When a politician is caught withholding information, he loses his _____ in the subject in question.

Accepted Answer

The answer of When a politician is caught withholding information,...

Question 19

The EPA is considering two different sticker designs for auto fuel economy. One design included a letter grade A+ to D, but a few members argued that the letter grade fell short because it is imbued with memories people have of school. Some others argued that it was simple and easy to understand. The result was that neither of the parties tried to understand what the other was saying. This scenario best exemplifies the organizational barrier of:

Accepted Answer

The scenario best exemplifies the case of different perceptions.

Question 20

A drawback to _____ communication is that the receiver might forget part of the message.

Accepted Answer

The answer of A drawback to _____ communication is that...

Quiz 12: Communication in Organizations