Question 1

Which of the following is a form of operations control?
A) Financial control
B) Screening control
C) Strategic control
D) Structural control
E) Budgetary control

Accepted Answer

The three forms of operations control are preliminary, screening, and postaction control.

Question 2

An organization's attempt to control the behavior of their employees by directing them toward higher performance is an example of control of _____ resources.
A) physical
B) financial
C) human
D) information
E) inventory

Accepted Answer

Control of human resources includes selection and placement, training and development, performance appraisal, and compensation. Relatedly, organizations also attempt to control the behavior of their employees-directing them toward higher performance and away from unethical behaviors.

Question 3

Which of the following is true of organizational control?
A) Control always results in higher costs for an organization.
B) Sales and marketing forecasting is a part of financial control.
C) Control can help an organization adapt to environmental change.
D) Control systems increase organizational complexity.
E) Public relations is a part of human resources control.

Accepted Answer

A properly designed control system can help managers anticipate, monitor, and respond to changing circumstances.

Question 4

When large firms merge, the results are often initially disappointing due to control systems trying to cope with a(n) _____.
A) rise in error accumulation
B) increase in organizational complexity
C) lack of environmental change
D) increase in costs
E) reduction in output

Accepted Answer

When large firms merge, the short-term results are often disappointing due to control systems trying to cope with organizational complexity. The typical reason for this is that the new enterprise is so large and complex that the existing control systems are simply inadequate.

Question 5

The control of _____ affects all the other resources in an organization.
A) physical resources
B) human resources
C) financial resources
D) information resources
E) inventory resources

Accepted Answer

The control of financial resources is the most important area, because financial resources are related to the control of all the other resources in an organization.

Question 6

Performance appraisals are part of _____ control.
A) physical
B) human resources
C) information
D) financial
E) inventory

Accepted Answer

Control of human resources includes selection and placement, training and development, performance appraisal, and compensation.

Question 7

The final step in the control process is:
A) establishing standards.
B) expressing standards in measurable terms.
C) measuring performance.
D) comparing performance against standards.
E) considering corrective action.

Accepted Answer

The final step in the control process is determining the need for corrective action.

Question 8

The first step in the control process is:
A) modifying control standards.
B) comparing performance against standards.
C) measuring performance.
D) establishing control standards.
E) determining the need for corrective action.

Accepted Answer

The first step in the control process is establishing standards

Question 9

An organization shifts its budget from a few, large projects to accommodate a number of smaller projects every year. It also decentralizes power and gives additional responsibilities to individual project managers. This is an example of the use of _____ control.
A) physical
B) information
C) structural
D) financial
E) screening

Accepted Answer

Structural control is concerned with how the elements of the organization's structure are serving their intended purpose.

Question 10

Monitoring the administrative ratio to make sure staff expenses do not become excessive is an example of _____ control.
A) postaction
B) strategic
C) structural
D) operations
E) information

Accepted Answer

Structural control is concerned with how the elements of the organization's structure are serving their intended purpose. Monitoring the administrative ratio to make sure staff expenses do not become excessive is an example of structural control.

Question 11

Monitoring receivables to make sure customers are paying their bills on time is an example of _____ control.
A) operations
B) strategic
C) structural
D) financial
E) physical

Accepted Answer

Monitoring receivables to make sure customers are paying their bills on time is an example of financial control.

Question 12

A manufacturer of health foods ensures that at least 90 percent of all its raw materials is grown organically. This is an example of _____ control.
A) preliminary
B) postaction
C) feedback
D) screening
E) concurrent

Accepted Answer

Preliminary control concentrates on the resources-financial, material, human, and information-the organization brings in from the environment. It attempts to monitor the quality or quantity of these resources before they enter the organization.

Question 13

Quality control is a type of _____ control.
A) physical
B) human
C) operations
D) financial
E) structural

Accepted Answer

Operations control focuses on the processes the organization uses to transform resources into products or services.

Question 14

Google partnered with Nielsen Co. to poll users about ads on Google+. Nielsen then packaged the information for advertisers. This was a response to advertiser complaints about the effectiveness of ads on the social network. This indicates that Google is placing an emphasis on _____ controls.
A) operations
B) development
C) strategic
D) financial
E) structural

Accepted Answer

Operations control focuses on the processes the organization uses to transform resources into products or services.

Question 15

In the control process, which of the following steps follows the measurement of performance?
A) Considering corrective action
B) Comparing performance against standards
C) Establishing standards
D) Developing effective performance measures
E) Setting standards consistent with organizational goals

Accepted Answer

After performance is measured, it is compared against established standards.

Question 16

A company that carefully evaluates job applicants is using _____ control.
A) screening
B) cybernetic
C) postaction
D) preliminary
E) information

Accepted Answer

Preliminary control concentrates on the resources-financial, material, human, and information-the organization brings in from the environment. It attempts to monitor the quality or quantity of these resources before they enter the organization.

Question 17

The report issued about a major packaging defect showed a culture at an organization that did not listen when small safety issues were raised. Each issue by itself might not have caused the flaw. This example illustrates:
A) the need to understand organizational complexity.
B) that changing conditions are influenced by innovation.
C) the need for control in order to reduce the accumulation of errors.
D) the way that control helps organizations respond to changing standards.
E) the way that organizations cope with multiple control standards.

Accepted Answer

Small mistakes and errors do not often seriously damage the financial health of an organization. Over time, however, small errors may accumulate and become very serious. Control provides an organization with ways to adapt to environmental change and to limit the accumulation of error.

Question 18

Following the accidental release of a batch of phones that failed screening control, a manufacturer of mobile phones replaces all such phones at no cost to the user-even taking care of shipping and delivery. Which step in the control process does this example represent?
A) Taking corrective action
B) Measuring performance
C) Comparison of performance to standards
D) Setting performance standards

Accepted Answer

The final step in the control process is determining the need for corrective action.

Question 19

Ensuring that receivables are collected in a timely manner is part of _____ control.
A) physical
B) strategic
C) information
D) financial
E) structural

Accepted Answer

Financial control is concerned with the organization's financial resources. Monitoring receivables to make sure customers are paying their bills on time is an example of financial control.

Question 20

In organizations, sales forecasting, economic forecasting, and environmental analysis are examples of the control of _____ resources.
A) physical
B) human
C) information
D) financial
E) inventory

Accepted Answer

Control of information resources includes sales and marketing forecasting, environmental analysis, public relations, production scheduling, and economic forecasting.

Quiz 14: Basic Elements of Control

Which of the following is a form of operations control?

An organization's attempt to control the behavior of their employees by directing them toward higher performance is an example of control of _____ resources.

Which of the following is true of organizational control?

When large firms merge, the results are often initially disappointing due to control systems trying to cope with a(n) _____.

The control of _____ affects all the other resources in an organization.

Performance appraisals are part of _____ control.

The final step in the control process is:

The first step in the control process is:

An organization shifts its budget from a few, large projects to accommodate a number of smaller projects every year. It also decentralizes power and gives additional responsibilities to individual project managers. This is an example of the use of _____ control.

Monitoring the administrative ratio to make sure staff expenses do not become excessive is an example of _____ control.

Monitoring receivables to make sure customers are paying their bills on time is an example of _____ control.

A manufacturer of health foods ensures that at least 90 percent of all its raw materials is grown organically. This is an example of _____ control.

Quality control is a type of _____ control.

Google partnered with Nielsen Co. to poll users about ads on Google+. Nielsen then packaged the information for advertisers. This was a response to advertiser complaints about the effectiveness of ads on the social network. This indicates that Google is placing an emphasis on _____ controls.

In the control process, which of the following steps follows the measurement of performance?

A company that carefully evaluates job applicants is using _____ control.

The report issued about a major packaging defect showed a culture at an organization that did not listen when small safety issues were raised. Each issue by itself might not have caused the flaw. This example illustrates:

Following the accidental release of a batch of phones that failed screening control, a manufacturer of mobile phones replaces all such phones at no cost to the user-even taking care of shipping and delivery. Which step in the control process does this example represent?

Ensuring that receivables are collected in a timely manner is part of _____ control.

In organizations, sales forecasting, economic forecasting, and environmental analysis are examples of the control of _____ resources.