One of your goals in sending messages is to project a professional and positive image. One technique to project the proper image is by
A) responding briefly without providing clear details.
B) employing an irate tone.
C) using forceful or aggressive language.
D) controlling your emotions.

Question

Quizplus · Accepted Answer

Controlling your emotions is the best technique to project a professional and positive image. This means avoiding angry or defensive language, and responding calmly and respectfully to the recipient. It is important to communicate clearly and provide appropriate details while maintaining a professional demeanor.

One of Your Goals in Sending Messages Is to Project