Which of the following bad-news messages should be organized using the direct strategy?
A)An announcement of changes in business services
B)A layoff notice for a long-time employee
C)A denial of benefits on an insurance claim to an angry customer
D)A notice of an unexpected plant closure to the city council and mayor

Question

Quizplus · Accepted Answer

The direct strategy is most appropriate for routine or neutral messages where the audience is not emotionally invested or does not require a detailed explanation before receiving the main point. An announcement of changes in business services is typically straightforward and does not carry the emotional weight or complexity that would necessitate the indirect strategy, making it suitable for a direct approach.

Which of the Following Bad-News Messages Should Be Organized Using