Porter Grace, RN, is declining an invitation to speak about the health benefits of juice bars at the fall conference of the Health and Fitness Trainers Association (HAFTA). Which of the following is the most effective buffer?
A)I must decline HAFTA's invitation to speak at its fall conference.
B)HAFTA members must be looking forward to the annual fall conference in Phoenix this year.
C)Because you requested only the benefits of juice bars and because I am only a registered nurse, I am not the speaker you need; perhaps you should contact a juice-bar salesperson.
D)I cannot speak at your annual conference.

Question

Quizplus · Accepted Answer

Option B is the most effective buffer because it starts the message on a positive note, acknowledging the anticipation and excitement surrounding the event without immediately delivering the refusal. This approach softens the impact of the declining response that follows.

Porter Grace, RN, Is Declining an Invitation to Speak About