Every business person will need to write a negative business message that may disappoint, irritate, or anger a receiver; these messages must be written
A) carefully.
B) by top-level management only.
C) using only the direct organizational strategy.
D) deceitfully.

Question

Quizplus · Accepted Answer

Writing a negative business message requires careful consideration of the receiver’s potential reaction and the message's impact on the relationship with the receiver. It is important to choose the right words and tone, convey empathy, and provide any necessary explanations or alternatives. Writing the message carefully can help mitigate any negative response from the receiver. Writing such messages deceitfully is unethical and could harm the relationship with the receiver. Top-level management may not always be the best option for writing negative business messages, as it depends on the specific situation and the skill set of the individual. Using only the direct organizational strategy may not always be the most effective approach, as the indirect approach may be better suited to certain situations.

Every Business Person Will Need to Write a Negative Business