The indirect strategy works best when the bad news is personally upsetting, when the news will prompt a hostile reaction, and when
A)the message arrives unexpectedly.
B)firmness is necessary.
C)the receiver may overlook the bad news.
D)the bad news is not damaging.

Question

Quizplus · Accepted Answer

The indirect strategy is effective when the message arrives unexpectedly because it allows the receiver to gradually understand and process the bad news, reducing the potential for shock or a hostile reaction.

The Indirect Strategy Works Best When the Bad News Is