Taylor must send a bad-news message to a client and indicate to her that he will be unable to meet a delivery deadline. What should Taylor do first ?
A)Ask his supervisor to write and send the message since she has more authority.
B)Gather information about his reasons for not meeting the deadline.
C)Write the opening of his message.
D)Analyze the bad news to see how it will affect his reader.

Question

Quizplus · Accepted Answer

Analyzing the bad news to see how it will affect the reader helps Taylor understand the client's perspective and tailor his message accordingly, ensuring it is delivered with empathy and clarity.

Taylor Must Send a Bad-News Message to a Client and Indicate