After employees are allowed to interact with customers or clients, and made responsible for managing these relationships and satisfying customers, which of the following core job dimensions would NOT increase?
A) task identity
B) skill variety
C) autonomy
D) feedback

Question

Quizplus · Accepted Answer

Task identity refers to the degree to which a job requires completion of a whole and identifiable piece of work. Allowing employees to interact with customers and manage relationships primarily affects skill variety, autonomy, and feedback, but does not inherently change the completeness of the task being performed.

After Employees Are Allowed to Interact with Customers or Clients