Question 1

Nonmerchant companies ________.
A) take title to the goods they sell
B) sell services that they provide
C) include B2C, B2B, and B2G transactions
D) arrange for the purchase and sale of goods

Accepted Answer

D

Question 2

Which of the following is true of Web 2.0?
A) It is a primitive interorganizational information system.
B) It is supported by telephones, faxes, and EDIs.
C) Its supporting technologies include HTTP and HTML.
D) It makes use of user-generated content and is flexible.

Accepted Answer

Web 2.0 makes use of user-generated content and is flexible. Option A is incorrect because Web 2.0 advanced the technology of interorganizational systems. Option B is incorrect because Web 2.0 is supported by the internet rather than telephones, faxes, and EDIs. Option C is partially correct, but not entirely, as HTTP and HTML are supporting technologies for Web 2.0, but other technologies like AJAX, RSS, and XML are also used.

Question 3

Which of the following nonmerchant e-commerce companies supports a competitive bidding process?
A) auctions
B) clearinghouses
C) B2C firms
D) mashups

Accepted Answer

Auctions are e-commerce companies that support a competitive bidding process, where buyers bid against each other to purchase items or services from a seller. Nonmerchant means that the company does not own the product or service being sold but acts as an intermediary platform. Clearinghouses are also nonmerchant companies, but they do not support a competitive bidding process. B2C firms are merchant companies that sell directly to consumers, and mashups are not a type of e-commerce company but rather a web application that combines data from multiple sources.

Question 4

When a business engages in e-commerce,the manufacturer may be able to offer a lower price and still make a profit,which may cause price conflicts with its traditional channel members.The ability of the manufacturer to offer a lower price and still make a profit is largely attributed to ________.
A) emergence
B) price elasticity
C) disintermediation
D) channel conflict

Accepted Answer

Disintermediation refers to the removal of intermediaries in the supply chain, allowing manufacturers to sell directly to consumers, thus reducing costs and enabling them to offer lower prices while maintaining profitability.

Question 5

What is service-oriented architecture?
A) It is the structure of an organization that heavily emphasizes the importance of superior customer service.
B) It is a software design methodology related to interorganizational program-to-program communication.
C) It is the investment in vendor-customer relationships with the expectation of returns in the marketplace.
D) It is a content structure that has emerged from the processing of many user tags.

Accepted Answer

Service-oriented architecture (SOA) is a software design methodology that focuses on creating reusable, modular, interoperable services that can be accessed and combined to create business applications. It facilitates interorganizational program-to-program communication, allowing disparate systems to communicate and exchange data in a standardized and platform-agnostic way. SOA is not related to organizational structure, vendor-customer relationships, or content structure.

Question 6

Using e-commerce to buy directly from the manufacturer eliminates the middlemen in the supply chain.Which of the following terms best explains this elimination?
A) deliberation
B) mashup
C) clearinghouse
D) disintermediation

Accepted Answer

Disintermediation is the elimination of intermediaries or middlemen in a supply chain, resulting in direct transactions between the manufacturer and the customer.

Question 7

Traditional B2C information systems rely on a(n)________ that customers use to enter and manage their orders.
A) auction forum
B) electronic exchange
C) clearinghouse
D) Web storefront

Accepted Answer

A Web storefront is a traditional B2C information system that allows customers to enter and manage their orders on a company's website.

Question 8

In a typical distribution system,raw material suppliers sell to manufacturers,manufactures sell to distributors,and distributors sell to retailers.All these transactions are categorized as ________ transactions.
A) B2C
B) B2B
C) C2C
D) B2E

Accepted Answer

B2B transactions refer to business-to-business transactions, which involve the exchange of products or services between two or more businesses. In the distribution system described, raw material suppliers sell to manufacturers, manufacturers sell to distributors, and distributors sell to retailers, making it a B2B transaction.

Question 9

________ provide goods and services at a stated price and arrange for the delivery of the goods,but they never take title.
A) Auctions
B) E-markets
C) Cyberstores
D) Clearinghouses

Accepted Answer

Clearinghouses provide a platform where buyers and sellers come together to conduct transactions. However, they never take title or possession of the goods being sold. Instead, they facilitate the transaction by arranging for the delivery of goods and services at a stated price. This makes clearinghouses different from other e-commerce models like cyberstores, e-markets, and auctions.

Question 10

Jackson Enterprises sells products online to the state-run Environmental Protection Agency.This is a ________ transaction.
A) B2B
B) B2C
C) B2G
D) C2C

Accepted Answer

B2B stands for business-to-business, which refers to transactions between two businesses. B2C stands for business-to-consumer, which refers to transactions between a business and a consumer. C2C stands for consumer-to-consumer, which refers to transactions between two consumers. In this scenario, Jackson Enterprises is selling products to a government agency, which falls under B2G, or business-to-government transactions. Therefore, the best choice is C.

Question 11

E-commerce is the buying and selling of goods and services ________.
A) over private and public computer networks
B) in restricted markets using cyber intermediaries
C) using intermediaries such as dealer and agents
D) that cannot be sold via traditional distribution channels

Accepted Answer

E-commerce involves the buying and selling of goods and services over private and public computer networks, such as the internet. It does not necessarily require the use of intermediaries like dealers or agents, and the goods and services may or may not be able to be sold via traditional distribution channels. E-commerce is a broad term that encompasses a variety of online transactions, including online shopping, electronic payments, and online auctions, among others.

Question 12

________ measure(s)the amount that demand rises or falls with changes in price.
A) Price ceilings
B) Price fixing
C) Price per earning ratio
D) Price elasticity

Accepted Answer

Price elasticity measures the degree of responsiveness of consumers to changes in the price of a product or service, i.e., how much the quantity demanded increases or decreases with a change in price. Price ceilings (A) refer to legal restrictions on how high a price can be charged for a good or service, while price fixing (B) is an illegal agreement between firms to set prices at a certain level. Price per earning ratio (C) is a financial metric used in investment analysis to indicate how much investors are willing to pay for each dollar of earnings generated by a company.

Question 13

Which of the following is true of Social CRM?
A) Relationships between vendors and buyers are predefined.
B) Customers control their relationships with the company.
C) Organizations offer very few customer touch points.
D) Service-oriented architecture has impeded Social CRM.

Accepted Answer

Social CRM is based on the idea of customer empowerment, where customers have control over their relationships with the company. This means that customers are able to provide feedback, interact with the company through various touchpoints, and influence the way the company operates. Vendor-buyer relationships are not predefined in Social CRM, but rather are created and maintained through ongoing engagement and collaboration. Service-oriented architecture has not impeded Social CRM, but rather has enabled it by providing a flexible and scalable platform for customer engagement across multiple channels.

Question 14

Sales between a supplier and a retail consumer are ________ transactions.
A) B2C
B) B2B
C) B2G
D) C2C

Accepted Answer

B2C stands for business to consumer, which involves the sale of goods or services from a business to an individual consumer. In this case, the transactions occur between a supplier and a retail consumer, which are considered B2C transactions. B2B refers to business to business transactions, while B2G refers to business to government transactions, and C2C refers to consumer to consumer transactions, which do not apply in this scenario.

Question 15

________ is a key principle of Enterprise 2.0.
A) Transcendence
B) Divergence
C) Emergence
D) Dependence

Accepted Answer

Emergence is a key principle of Enterprise 2.0, which refers to the tendency of interactions between people in a network to produce new and unpredictable outcomes that could not have been anticipated by the individuals involved. This is because in Enterprise 2.0 environments, individuals are encouraged to share information, collaborate, and contribute to knowledge creation, which can lead to innovative solutions and improved decision-making. Transcendence and Divergence are not key principles of Enterprise 2.0, and Dependence is not a desirable characteristic in this context, as Enterprise 2.0 emphasizes self-organization and decentralized control.

Question 16

The U.S.Census Bureau defines ________ as companies that take title to the goods they sell.
A) merchant companies
B) electronic exchanges
C) clearinghouses
D) auctions.

Accepted Answer

The U.S. Census Bureau defines merchant companies as companies that take title to the goods they sell.

Question 17

________ is the application of Web 2.0 technologies,collaboration systems,social networking,and related technologies to facilitate the cooperative work of intellectual workers in organizations.
A) Enterprise architecture
B) Enterprise resource planning
C) Enterprise 2.0
D) Enterprise application integration

Accepted Answer

Enterprise 2.0 is specifically focused on improving communication and collaboration within an organization by utilizing Web 2.0 technologies and social networking. Enterprise architecture is more about defining the structure and components of an organization's IT system, while enterprise resource planning and enterprise application integration are focused on optimizing business processes and integrating various software applications.

Question 18

Amazon.com,REI.com,and LLBean.com are examples of companies that use ________ information systems.
A) B2E
B) B2B
C) B2G
D) B2C

Accepted Answer

Amazon.com, REI.com, and LLBean.com are all examples of companies that use business-to-consumer (B2C) information systems. B2C systems involve transactions between businesses and individual consumers, such as online shopping and e-commerce.

Question 19

Which of the following has enabled thin-client applications to have considerable functionality?
A) increase in the number of users
B) increase in user-generated content
C) increased capabilities of browsers
D) increased communication between client and server

Accepted Answer

The increased capabilities of browsers have enabled thin-client applications to have considerable functionality by allowing them to interact with a wide range of web technologies, including JavaScript, HTML5, and CSS3. This has enabled the development of richer and more interactive web applications without requiring the installation of additional software or plug-ins.

Question 20

Which of the following was a supporting technology of pre-Internet systems?
A) EDI
B) SOA
C) HTML
D) Flash

Accepted Answer

Electronic Data Interchange (EDI) was a technology used to exchange data between different computer systems before the widespread availability of the internet. It allowed for the transmission of business documents such as purchase orders and invoices in a standardized electronic format, improving efficiency and reducing errors. SOA, HTML, and Flash are all technologies that emerged after the internet became popular.

Quiz 8: E-Commerce, Web 2.0, and Social Networking

Nonmerchant companies ________.

Which of the following is true of Web 2.0?

Which of the following nonmerchant e-commerce companies supports a competitive bidding process?

When a business engages in e-commerce,the manufacturer may be able to offer a lower price and still make a profit,which may cause price conflicts with its traditional channel members.The ability of the manufacturer to offer a lower price and still make a profit is largely attributed to ________.

What is service-oriented architecture?

Using e-commerce to buy directly from the manufacturer eliminates the middlemen in the supply chain.Which of the following terms best explains this elimination?

Traditional B2C information systems rely on a(n) ________ that customers use to enter and manage their orders.

In a typical distribution system,raw material suppliers sell to manufacturers,manufactures sell to distributors,and distributors sell to retailers.All these transactions are categorized as ________ transactions.

________ provide goods and services at a stated price and arrange for the delivery of the goods,but they never take title.

Jackson Enterprises sells products online to the state-run Environmental Protection Agency.This is a ________ transaction.

E-commerce is the buying and selling of goods and services ________.

________ measure(s) the amount that demand rises or falls with changes in price.

Which of the following is true of Social CRM?

Sales between a supplier and a retail consumer are ________ transactions.

________ is a key principle of Enterprise 2.0.

The U.S.Census Bureau defines ________ as companies that take title to the goods they sell.

________ is the application of Web 2.0 technologies,collaboration systems,social networking,and related technologies to facilitate the cooperative work of intellectual workers in organizations.

Amazon.com,REI.com,and LLBean.com are examples of companies that use ________ information systems.

Which of the following has enabled thin-client applications to have considerable functionality?

Which of the following was a supporting technology of pre-Internet systems?