Question 1

A study showed that candidates for customer service positions who avoided using impression management tactics were perceived by interviewers as performing better than those candidates who used the tactics.

Accepted Answer

Studies generally find that the use of impression management tactics in interviews, such as self-promotion or ingratiation, tends to positively influence interviewer evaluations, suggesting that candidates who effectively use these tactics are often perceived as performing better.

Question 2

A study at a university placement center indicated that self-promotion by applicants predicted how well they were judged to be suitable candidates, as well as being invited for an on-site visit.

Accepted Answer

The study found that self-promotion by applicants was correlated with being judged as suitable candidates and being invited for an on-site visit.

Question 3

A pioneering study on the subject found that ingratiation by subordinates led to them being liked by supervisors, as well as being perceived as similar to the supervisors.

Accepted Answer

The statement accurately reflects the findings of the study mentioned.

Question 4

A study with white-collar employees and theft supervisors suggested that employees who engage extensively in impression management, are less likely to receive negative evaluations when they engage in other aspects of organizational politics.

Accepted Answer

The study found that employees who engage extensively in impression management are less likely to receive negative evaluations when they engage in other aspects of organizational politics.

Question 5

A positive consequence of using humor to the person engaged in ingratiation is that helps him or her alleviate boredom.

Accepted Answer

Using humor can help alleviate boredom and make the ingratiation process more enjoyable for the person engaged in it.

Question 6

Workers who displays positive emotion are more likely to receive below-average performance evaluations because the workplace is "strictly business."

Accepted Answer

While some workplaces may have a strict or formal culture, research has shown that displaying positive emotion can actually lead to better performance evaluations and increased job satisfaction. Positive emotions can create a more positive work environment, improve relationships with coworkers and clients, and increase motivation and productivity.

Question 7

A study with student teams showed that ingratiation, altruism, and conscientiousness were positively related to team members disliking their peers.

Accepted Answer

This statement is likely false as it goes against what we would expect based on past research. It is more common for positive personality traits, such as ingratiation, altruism, and conscientiousness, to be associated with better team dynamics and more positive relationships between members.

Question 8

A study with student teams acting as management consultants found that ingratiating behavior by teammates enhances satisfaction.

Accepted Answer

The study found that ingratiating behavior by teammates, such as complimenting, agreeing with, and expressing enthusiasm towards others' ideas, enhanced satisfaction among team members.

Question 9

A survey of approximately 1,200 managers found that companies who develop a strong reputation by paying attention to sustainability issues far outperform those that do not pay such attention.

Accepted Answer

The survey found that companies paying attention to sustainability issues outperform those that do not.

Question 10

An investigation found that a company's reputation for being able to deliver growth, attract talented employees, and avoid ethical mishaps has a neutral impact on the value of its stock.

Accepted Answer

The statement suggests that the company's reputation has no impact on the value of its stock, which is false. A company's reputation can have a positive or negative impact on its stock value depending on the perception of investors and the market.

Question 11

A study about corporate image conducted with over 100 firms found environmentally friendly firms faced less stock price risk due to outside forces than did environmentally unfriendly firms.

Accepted Answer

The study found that environmentally friendly firms faced less stock price risks compared to environmentally unfriendly firms.

Question 12

A study about corporate image conducted with over 100 firms indicated that when a firm is environmentally friendly, more public relations about the issue may not increase the stock price.

Accepted Answer

The study found that being environmentally friendly alone may not increase stock price, even with more public relations about the issue.

Question 13

The dysfunctional consequences of impression management are the most likely to surface when its strategies and tactics are applied without skill, sensitivity, and ethical reasoning.

Accepted Answer

Impression management can have negative effects when used poorly or without ethical considerations.

Question 14

Impression management tactics are so difficult to implement that people intent on committing financial fraud rarely use these tactics to trick potential investors.

Accepted Answer

This statement is false. In fact, research has shown that individuals who are attempting to commit financial fraud frequently use impression management tactics to gain the trust and investment of potential victims.

Question 15

Extreme opinion conformity in the form of yes-person behavior tends to help an organization because managers avoid having to deal with contradictory opinions.

Accepted Answer

Extreme opinion conformity can lead to groupthink, which is detrimental to an organization as it can stifle creativity, limit innovation, and lead to poor decision-making. Encouraging a diversity of opinions and engaging in constructive disagreement can lead to better outcomes for the organization.

Question 16

A problem noted with excessive impression management is that the actor focuses so much on social relationships that attention is diverted from work.

Accepted Answer

Excessive impression management can cause individuals to prioritize social relationships over work, leading to a diversion of attention from work tasks.

Question 17

An actor who spends too much time and effort in impression management runs the risk of being mistrusted.

Accepted Answer

When an actor focuses too much on their image and impression, it can come across as insincere and manipulative, leading to potential mistrust from their audience or colleagues.

Question 18

Emotional labor may come about when a person attempts to manage his or her impression by faking feelings and expressions.

Accepted Answer

Emotional labor involves managing emotions and expressions to meet social expectations and can lead to individuals faking or suppressing feelings to conform to expectations.

Question 19

A key advantage of impression management is that it has proved to be quite useful in avoiding the problem of choking under pressure.

Accepted Answer

Impression management is not effective in avoiding the problem of choking under pressure.

Question 20

The opinion was expressed in the textbook about impression management that workers not trying to create a good impression would create many dysfunctions.

Accepted Answer

The textbook expressed the opinion that workers not trying to create a good impression would create many dysfunctions.

Quiz 11: Functional and Dysfunctional Consequences of Impression Management